Furniture Village - Liverpool Reviews Summary

Customer Service

Pros:

• "Darren assisted me and was extremely helpful, knowledgeable and not at all pushy."
• "Carol was so helpful, taking her time and advising us on the best fit for our dining room."
• "Mat was extremely knowledgeable and went above and beyond to ensure we bought the sofa in exactly the colour and configuration we wanted."
• "Danielle was excellent at advising me throughout the process of buying a new sofa."
• "Jason was very helpful and knowledgeable, answered all of our questions well."
• "Jamie McCafferty is a credit to your company. Friendly, down to earth, not pushy and also funny."
• "Carol was absolutely amazing, she is an asset to your company."
• "Very straightforward process of choosing a new mattress, but I really appreciated the help and advice I was given by sales assistant Doug."

Cons:

• "The sales person said that the sale was finishing that day. That was 6 days ago and it is still on."
• "I feel like we have been lied to in order to get the sale."
• "When you have a problem this company do not want to know."
• "Ordered and paid in full for a dining table and chairs. Was told it would be a 3 week wait. After 3 weeks we had an update to say it would now be a 4 month wait."
• "Will never buy from this store again! Had our last couch from Next for 14 years and donated it to Heart foundation as still in immaculate condition."
• "We had a sofa delivered faulty, and the aftercare is criminal."
• "Ordered item with 16 week lead time after 16 wks got an update that it would be 20wks, thereafter no further update."
• "Would highly recommend that people do not buy from Furniture Village."

Product Quality and Selection

Pros:

• "Great choice of furniture at a competitive rate."
• "Bought table and chairs plus office desk with shelving and chair. Lots of discounts and easy affordable payments."
• "Really great experience."
• "We place a big order for our new sofa and dining table with Danielle from the Aintree store and can’t recommend her enough with all her help."
• "The store, its selection, help I received from Jason was all first class."
• "Recently bought a dining table with four chairs. I was pleased with product stylish + modern."
• "Bought a sofa and 2 chairs from Furniture Village in Aintree and the whole experience was amazing."
• "Great experience staff were really friendly Fiona really looked after us and went above and beyond to help us."

Cons:

• "The store manageress told me 'if you're not happy then just go to the furniture ombudsman'."
• "Ordered a sofa here in July and were told our sofa would be delivered by 26th October. It is now 13th November and still no sofa."
• "We ordered our dinning table on May 8th 2021. We were told we would receive it before the end of August."
• "They sent someone out to assess it in January and they condemned it saying it was a factory fault and needed 4 new arms, 5 new cushions and a spike was coming through on the couch."
• "Bought a 3 seater sofa and snuggle chair in April which didn't arrive till October. I was lied to about delivery date all the time."
• "We bought our sofa set following the advice from Doug. Even though it hasn’t been delivered yet - the customer service we received was excellent."
• "Waited 12 weeks for bedroom furniture at a cost of £2197. When it was delivered it was damaged and very poorly made."
• "As already discussed with the manager Barry, Amanda's customer service was appalling."