Furniture Village - Preston Reviews Summary

Customer Service

Pros:

• "Andy, was very professional, knowledgeable and friendly, giving us the relevant information that we needed for our personnel needs."
• "Excellent customer service by Mr. Abdul. He made sure our needs are met and our pockets are not emptied."
• "We were greeted by Dave who gave us an explanation of all of our options and prices and gave us time to ensure we were making the best decision."
• "Was helped by Andy at Preston today. Purchased mattress Andy was extremely helpful gave us some really good advice."
• "Andy from Preston was absolutely brilliant. Took the time to explain everything thoroughly."
• "Andy from Preston branch was very helpful and his exceptional product expertise really helped us make the right choice."
• "After having many unsuccessful trips at other sofa shops, coming to furniture village has been a breathe of fresh air."
• "Visited the store in Walton-le-Dale, Preston in August, to browse. We were greeted by Tom, who proved himself very quickly to be the best sales person."

Cons:

• "I don't usually do reviews like this but I thought it would be worth letting other people know about this situation so they don't end up with the same problems I have had with this company."
• "On Monday the 30th October 2023 I was told that the manager of the Preston store would be calling me to resolve the issues, surprise, surprise WE ARE STILL WAITING for a phone call."
• "I definitely do not recommend shopping at Furniture Village. While shopping, all employees are nice and helpful, but after placing the order, when we tried to find out about the delivery...the employees lied that they checked and our order is complete."
• "Ordered Dinning table and chairs in March. Still not been delivered. Got a call today to say 2 of the chairs have gone missing and can’t be located."
• "At point of sale they were good however, post sale customer care is terrible."
• "We ordered at Preston last year, and have yet to receive our sofa! The depot they use is appalling."
• "After problems due to ordering systems failure and a delay due to COVID the Furniture Village team did everything to ensure we received our order as placed."
• "Just about the worst company i've ever dealt with. With the exception of the young lad who took our order this organisation provides the worst service and customer support I have ever experienced."

Product Quality

Pros:

• "We bought a “Chill Reverse Chaise A” sofa."
• "Great quality product, combined with great service. We hadn't gone into the store with a definite intention of purchasing a suite, but when we saw the two cream leather matching sofas and spoke to the salesman Andy it was a done deal."
• "Fantastic experience buying a mattress from furniture village. I was assisted by Abdul who was very knowledgeable and very patient."
• "Good range of furniture on display. No pressure from friendly sales staff, but good product knowledge. This is the 2nd time I've used them and although lead times can be significant, they are honest and up-front about them."
• "Great service, excellent quality and price. Alison Kerr really looked after us, making sure we were updated on everything we needed regarding the purchase and the delivery."

Cons:

• "We bought a “Chill Reverse Chaise A” sofa. Within 18 months it was really uncomfortable and now it’s unusable. There is a massive dip in the seat cushion and the cushion is far too big and heavy to plump - it’s 140 x 140 cm."
• "Bought a corner sofa and a foot stool almost 3 months ago. Arrived with broken footstool. Still waiting for replacement."
• "Ordered a suite, it was delivered reluctantly by the drivers who said they couldn't bring it in to the house. When they did the sofa had the wrong cushions on."
• "Not sure where to start on! We ordered a sofa in store at Preston with no hassle. We was told delivery would take up to about 9-11 weeks! 13 weeks later we still haven't heard a single update no phone call, no email, nothing!"
• "Having spent time looking online and perusing several furniture stores we decided today to visit Furniture Village Preston to purchase a Gplan sofa. We were attended by Danny who was very approachable and knowledgeable about products in the store."
• "Ordered a corner dining suite with bench ( Central perk) over the phone with the staff at the Preston store after a visit 1 day prior however I am utterly frustrated with the lack of customer support & advice & also the way we have been treated."
• "Really disappointed with Furniture Village. We placed a big order with them 17 weeks ago now! We were moving house and needed a lot of stuff. We were originally advised we would get the furniture in 6-8 weeks which fit in perfect with the house move."