Furniture Village - Norwich Reviews Summary

Customer Service

Pros:

• "Shane Burgess the sales manager who served us was excellent. He was extremely knowledgeable and listened carefully to our needs."
• "Exceptional service at the Norwich branch... Chris Brown, Sales Consultant was able to take our order in-store, he was so helpful."
• "Helen Petrie was super helpful today, helped us find the perfect mattress to suit our needs, made what we thought would be a long and painful task very swift and easy."
• "Chris was extremely professional, informative and patient, providing exceptional customer service to enable me to take time to choose and reflect on my purchase."

Cons:

• "Ordered a Ottoman bed late July and still not here... Very poor customer service."
• "Sofa failed after a year... Emailed Norwich branch with details and photos. Norwich were not interested and totally ignored it."
• "Don’t buy Hypnos mattresses from them!... It’s sunk in and there are now 2 big dips in the mattress."
• "Terrible customer service - first delivery was 2 duplicate pieces so we were left with half a sofa and no date that things would be resolved by."

Product Quality

Pros:

• "We were really impressed by the quality of products in the shop."
• "After testing and returning many 'Online' Mattresses... we decided to approach furniture village, as they are a well-known high-quality furniture shop."
• "We bought a sofa from furniture village Norwich Chris Brown help us choose. His knowledge, professionalism and friendly approach made it a stress-free pleasure to deal with him."
• "We were very happy with the service we received from the store in Norwich particularly Helen who was very professional and helpful and not pushy at all in achieving a sale which can put people off. The quality of the products is clearly obvious as well."

Cons:

• "We just paid four thousand pounds for two two seater sofa and they are already sagging and the material has stretched. We have only been using them for TWO WEEKS!!!!!"
• "Bought 2 leather sofas just under 5 years ago... 2 and a half years in the sofas started to delaminate in a few areas."
• "So I originally placed an order on a table which I was told was solid oak… turned out to be a veneer and charging top money for it even in the sale at £2500… cancelled the order as was sold a lie…."

Delivery and Aftercare

Pros:

• "The delivery service was extremely smooth and efficient, we were called ahead and advised of the time, and the delivery guys Richard and Aaron were so friendly and professional."
• "The purchase was made on Monday and we took delivery in London of the available 2 sofas on Wednesday!!"

Cons:

• "Ordered a table and chairs in March with a 13 week expected delivery. Was called at the 11th hour to arrange delivery during week 14... Disappointing but things get much worse with customer service."
• "Appalling customer service and dishonest subcontract delivery team Ordered table with a corner bench seat sent incorrect corner and gave mine to another customer 3 months later the correct bench was delivered and the delivery team caused over £600 of damage to my french doors."
• "Terrible customer service - first delivery was 2 duplicate pieces so we were left with half a sofa and no date that things would be resolved by. Unable to contact anyone until getting involved on Twitter when we received a call back and FV agreed to replace the sofa."