Furniture Village - Ipswich Reviews Summary

Customer Service

Pros:

• "We received excellent customer service from Jerry."
• "Had a very pleasant experience choosing a mattress here today in Ipswich with expert knowledge from Jerry (Maxim) our sales consultant who was knowledgeable and not pushy but gave us all the information we needed to make a decision!"
• "Visited the Ipswich branch today, outstanding service from Sheikh Hussain."
• "Reece was extremely helpful and courteous and made our sofa buying experience a pleasure."
• "Fantastic service from Sheikh Hussain at Ipswich Furniture Village."
• "We were very impressed with the service we received at Furniture Village, Ipswich and in particular from sales advisor Sheikh Hussaan."
• "Great customer service by Keith Shepherd, From the moment we walked in looking for a new sofa, Keith made it so easy and stressless."

Cons:

• "Left my elderly inlaws with no sofa for months, promised calls,never happened,very poor customer advise from store manager"
• "Absolutely useless. Text to say the sofa was coming then phone to say it's not."
• "The service here has been awful."
• "Terrible service, not only was the order over a month late with no call or email to explain why"
• "Abysmal, disorganised and terrifyingly 'laid back' (read: lazy, rude and disinterested) customer service."
• "Actually gave up they do not want to know after they got the payment."
• "Absolute shocking customer service!"

Delivery and Order Fulfillment

Pros:

• "I was informed of my delivery date the delivery men were very polite"
• "the staff were polite and helpful and the problem was solved"
• "We would like to say how very pleased we are with our furniture from Furniture Village."
• "Mo and his team have been so generous to help bring a project to life in the care home I work at."
• "We are first time buyers and with the help from the team our sofas were in the first day we moved."
• "The furniture itself is of good quality."
• "The quality of the sofa beds is incredible, allowing family and friends to stay over in comfort without having to have extra beds in the house."

Cons:

• "9 weeks later, some of the furniture ordered arrived but was missing a chair."
• "Paid £1500 for a settee in March. Settee not ordered or received and many long phone calls trying to chase up to no avail."
• "Our furniture was due to arrive within 5 weeks. Week 5 arrived and we had to contact them, sorry no delivery this week!"
• "Bought our sofa 7 weeks, received the call to say it was ready for delivery but were unable to book a date due to an error."
• "They have delivered a partially damaged chest of drawers."
• "After waiting three months for delivery the warehouse misloaded our stuff, rescheduled, bits and bobs came, the next delivery 1 section of the sofa Misloaded! Now have no usable sofa!"
• "Ordered a bed from furniture village back in January 2022/ after waiting 6 weeks for arrival on the day of delivery it was damaged and had rusty parts on it."

Product Quality

Pros:

• "The furniture itself is of good quality."
• "The quality of the sofa beds is incredible, allowing family and friends to stay over in comfort without having to have extra beds in the house."
• "However, we liked the atmosphere and most of the settees in store, as they are all very nice and good quality."
• "The sofa is very nice though, all said and done."
• "They sell quality furniture at a great price."
• "This store exceeded everywhere else in terms of quality of items and great customer service."
• "Keith Shepherd, the sales consultant that helped us, was by far the best consultant we have come across in our search for our new sofa's."

Cons:

• "Bought a mattress as recommended by the floor manager for £489. Bed developed a large dip on one side in the first three months."
• "They have delivered a partially damaged chest of drawers."
• "2 settees purchased. Just squashed up when sat on them. backache osteoporosis."
• "bought a leather two and three seated recliner from furniture village, they have not had a massive amount of use and the sides have started to peel."
• "Ordered a bed from furniture village back in January 2022/ after waiting 6 weeks for arrival on the day of delivery it was damaged and had rusty parts on it."
• "This pictures shows the state of the mold under the bed in November when I complained."
• "salesperson did not explain they were not from the same set."