The Blue Piano Reviews Summary

Service

Pros:

• "The staff are amazing and looked after us very well."
• "Great service great location."
• "Staff very friendly and genuinely helpful and responsive."
• "Fabulous service."
• "Thank you to all the staff for their impeccable service."
• "Service was amazing and loved that they actually had a brilliant selection of gluten free foods."
• "Staff are all friendly and accommodating."

Cons:

• "The young man who came up to check the room when we moved did lack some customer service."
• "Service was inconsistent."
• "Just sad about the service from one of the waitresses."
• "Terrible service, and the food wasn’t great."
• "The service was Okay until our waiting staff asked us to unscrew the wine bottle that he couldn't open."
• "The waiting staff leaning against the walls in the dining room and no checkback being performed made this place seem very unprofessional."
• "Service non existent."

Atmosphere

Pros:

• "The atmosphere was really good and although we were seated outside, they had heaters to keep us warm."
• "The vibe was really good and the garden beautiful."
• "Venue is beautiful, there was live music and a great atmosphere."
• "Great atmosphere and nice people."
• "Atmosphere and music was casual, fun and lively."
• "The ambiance, service and food under difficult government restrictions could not have been bettered."
• "Absolutely fantastic and atmospheric venue."

Cons:

• "We were near to the bin area and there was a strong smell of bad fish pervading which was a bit off putting."
• "The place is large and lacked atmosphere, some background music would have helped this immensely."
• "The live music starts at 7.30pm, just as most people start eating and it makes a very unpleasant atmosphere as the music is way too loud at that time."
• "DJ refused to turn down the music, and principally that spoilt the evening for me."
• "Unfortunately the actual restaurant looks tired, with zero atmosphere."
• "The lights on that section that we sat all was turened off! without caring from waiters!"
• "Although the service was good and food generally okay, it lacked the authenticity we loved previously."

Food

Pros:

• "Fantastic meal (Cambodian influenced)."
• "The food is delicious and impeccable."
• "The restaurant is incredible! Especially after 4 months of lockdown."
• "Wonderful presentation, fantastic flavours, nice sized portions and fantastic service."
• "The food was great."
• "The food was amazing. Highly. Recommend the vegan carrot cake."
• "The food was so tasty, especially the carrot cake starter and the ribs; delicious."

Cons:

• "All of the food was a major disappointment."
• "Food was ok but great for the price of a lunch menu.. plates were taken away whilst still finishing my last bite."
• "The menu was limited and also looked a little slap dash and as though it was printed off a home PC."
• "Food was fairly bland and didn't hit you with those Asian flavours one would hope for."
• "Food is mediocre, served bland and cold, and expensive for what it is… honestly, worse than takeaway."
• "The portion of the Malaysian beef rendang was huge, the peanuts unpeeled and flavourless, the beef dry and hard to swallow."
• "The food was okay, not amazing."

Facilities

Pros:

• "The room was huge, as was the modern bathroom with both a bath and shower."
• "Room was very spacious and very clean, bathroom was huge and the bed matched."
• "The room had everything needed and the bathroom was quite modern and very clean."
• "Lovely big clean room over looking garden."
• "One of the most biggest bed i had slept in in Birmingham, also very comfortable."
• "Really good value large bedroom."
• "All rooms were take up by our guests and everyone said how comfortable they were and great prices."

Cons:

• "I could not open the sash windows."
• "Tv did not work but on the plus side room was clean."
• "The bedroom had a broken window, which made the room freezing."
• "The heater took a while to heat the room up as it was a very big room."
• "We stayed in the king size room recently. The parking was awful and the free spaces were taken."
• "Horrible room very outdated. Bathroom wasn't cleaned before our arrival as we could see spider web."
• "Limited parking for 5 cars."