Quy Mill Hotel & Spa, Cambridge Reviews Summary

Room Quality

Pros:

• "Extremely clean room and bathroom."
• "Hotel and room was nice, friendly staff, easy check in, comfy bed, air con, nice bathroom."
• "The rooms were lovely and clean."
• "Room was quirky and spacious with a lovely bathroom."
• "Every room is clean and smartly decorated."
• "The bedrooms were incredible- very clean and comfortable."
• "Room was clean and comfortable."

Cons:

• "The heating was on with no way to shut it off at the end of July! Which left us sweating throughout the night."
• "Shower in our room was scalding hot and almost impossible to adjust."
• "The handle on the window was broken and there was no double glazing."
• "Within the first 10 minutes I found underwear in the wardrobe which were soiled."
• "The rooms are fine but a bit outdated and do not justify the price charged."
• "Some of the furniture was a little dated."
• "The room we were in was outside of the main hotel in a purpose built block."

Staff and Service

Pros:

• "Sarah was my therapist and was exceptional!"
• "Very welcoming and pleasant."
• "The staff within the bar and restaurant were awesome and welcoming and Veronika was awesome she really spent time acknowledging our issues and was really apologetic."
• "Staff had been exceptionally helpful when I called."
• "Five stars for the staff here."
• "Everyone, from the receptionist at the door to the staff at the gym were so helpful."
• "The staff were lovely and very attentive."

Cons:

• "Waiting staff not forthcoming at all with either food or drinks menu."
• "The staff didn’t know whether the restaurant was open or not."
• "We were largely ignored once the tea had been served."
• "Not only was the manager rude he also said I have caused him so much stress and that I was too fussy."
• "Unfortunately there was one member of staff called Robert (General Manager) who was not so pleasant."
• "The young staff are happy chatting away. No awareness of customers at all."
• "Some staff members need to be educated on how to wear a mask."

Facilities

Pros:

• "Everything was exceptional along with the spa facilities."
• "Plenty of parking on site and the spa although on the small side was clean and not overcrowded."
• "The Imagine spa a 2 minute walk from reception that has a warm swimming pool, Jacuzzi, gym and sauna all for free when you stay at the Quy Mill."
• "Free parking and use of the swimming pool."
• "The spa facilities and the new rooms are wonderful, all in a beautiful setting."
• "The spa staff were very helpful and friendly and the therapists were excellent."
• "The spa has a nice warm swimming pool, jacuzzi, sauna and steam room."

Cons:

• "The garden furniture which could have done with a jet wash down to remove all the bird/ pigeon droppings."
• "The swimming pool had broken tiles on the floor."
• "The jacuzzi was out of operation and the booking/management of the spa facilities were in disarray."
• "The steam room was broken, rubbish left in the sauna, the hot tub water smelled dirty and the loungers were filthy."
• "Jacuzzi was broken not in use. Steps to pool were broken."
• "The 'spa/pool' felt more like a leisure centre than a spa."
• "Wet sauna smelled really bad, couldn't go in."

Food and Dining

Pros:

• "The food was very good, presented beautifully and most enjoyable."
• "Lemon tart dessert excellent."
• "The food itself was very nice."
• "Dinner and breakfast were both lovely."
• "The food is fantastic - we had breakfast, the bar food, and a meal in the restaurant, and all were delicious and well presented."
• "The food was incredible and cooked to such a great standard."
• "Food excellent. Staffing attentive and polite."

Cons:

• "The dinner was not as great as I was expecting. No atmosphere in the restaurant and the food was quite bland."
• "Restaurant food not good standard, very oily chips, tiny steak."
• "Breakfast buffet was derisible."
• "The tea was priced at £24.95 per person, which was ridiculous, the quality and quantity of the cakes was very poor."
• "Breakfast was average, I ordered poached eggs on toast with bacon instead received eggs and bacon with toast on top!"
• "The sandwich selection in my opinion were tasteless and cold."
• "The food was poor quality and expensive."