Coal Kitchen Restaurant & Cocktail Bar Gloucester Quays Reviews Summary

Food Quality

Pros:

• "The food was amazing and very delicious."
• "Both were VERY good (although mine could have been a bit spicer)."
• "The food was lovely will definitely be back again."
• "The food was delicious and we'd consider ourselves foodies that go out a lot, we would definitely recommend."
• "The food is superb, I had the steak fire sticks and they were cooked perfectly."
• "Food was delicious and well presented, plus a good portion and a reasonable price."
• "It's some of the best food in Gloucester and I would recommend it to anyone looking for somewhere to eat in the quays."

Cons:

• "The food is overpriced for what it is, and although my salmon was nice, both my friends' meals looked shocking and didn't taste much better."
• "Food was average had the halloumi and there was like 4 little square pieces no bigger than a 10 p coin."
• "The meal was also very expensive, not worth half what we paid."
• "Both dishes lacked in flavour, taste and was covered with what tasted like tinned tomato’s."
• "Food is awful, overpriced and bland."
• "The steak was a little bit disappointing from what I am used to from Coal."
• "Meals are expensive for what they are and portions are small."

Service

Pros:

• "Patrick, our waiter, was very friendly and helpful."
• "The staff were very helpful and polite."
• "The staff were very helpful - kept us supplied with hot and cold drinks, and kept checking that we were ok."
• "Service was great very attentive and food arrived quickly."
• "Greeted by very pleasant staff and taken to our table with no wait."
• "The staff are very attentive and make eating here a bit of a treat."
• "The staff were lovely, very helpful - nothing was too much trouble."

Cons:

• "Waited 15 minutes for my DRINKS order to be taken and the place was half empty too."
• "Waiter first greeted us with mask on his chin, kept lifting it up over his nose."
• "The male waiter was quite rude."
• "Found it more difficult to attract the attention of our waitress to ask for the bill when we were ready to leave."
• "The blond lady that served us had her mask below her nose all evening and presented all of our ordered drinks by gripping them all around the top where you would drink from."
• "The waitress couldn't understand us properly hard communication."
• "The service was poor, the staff were quite rude and sly."

Atmosphere

Pros:

• "The atmosphere was lovely. and was busy and people waiting for tables."
• "The restaurant is so rustic and cosy and gives you the choice where you want to sit when you book."
• "Hand sanitiser at the door, and staff wearing masks, felt safe as I'm over 70."
• "The highlight of Coal is the decor and building itself, there is a modern industrial feel to the place and the views out of the windows to the docks are good."
• "Service was very good and the atmosphere was absolutely wonderful."
• "Absolutely superb meal and atmosphere."
• "Nice atmosphere and the place is well looked after with a five star hygiene rating."

Cons:

• "Visited here this afternoon staff friendly but whole area dimly lit."
• "Many guests were squashed into a small area and with one large group in amongst smaller quieter groups, a quiet Sunday afternoon felt more like a lively Friday."
• "The atmosphere was less loud than the other restaurants in the vicinity."
• "Atmosphere ok... Was sat next to a rather loud group."
• "The atmosphere is upscale and dark."
• "Tables were sticky, loos had no loo roll, floors were grubby."
• "The food however was awful... everything was dry and overcooked."

Pricing

Pros:

• "The price tag is a bit high but totally worth it."
• "Considering the location, the prices are extremely affordable even for students on a budget."
• "Reasonably priced food of good quality."
• "Good food, reasonably priced."
• "The portions aren't massive but the quality of the food is excellent and are enough to know you have eaten at a very reasonable price."
• "30% discount for people with cinema tickets!"
• "Menu was typical grill style food, good prices."

Cons:

• "Trying to push 'Murica's tips and service charges in the bills is really annoying."
• "Got a service charge for 4.32!!!! Says optional but it's not disgusting."
• "Went there today for a meal and I'm really disappointed... Be aware that they also automatically add 10% service charge to your bill."
• "They also had the nerve to add 10% service charge."
• "Really angry that there was an automatic service charge and was not told."
• "I prefer to choose whether to tip, so it really annoys me when a 10% service charge is automatically added to the bill."
• "Annoyed to see on bill there was an 'optional service charge' hardly optional if it is part of the bill and you can't say No, not paying that."