Address: 11 Rose Kiln Ln, Reading, RG2 0HB, United Kingdom
Rating: 4.2
based on 151 reviews.
Customer Service
Pros:
"Staff are really friendly and knowledgeable."
"From start to finish the staff were nothing less than exceptional."
"Was seen by a gentleman called Simon who removed two stone chippings from windscreen. He was very helpful and professional."
"Stock is up to date on the website, so you can easily know if it's going to be there when you go."
"The young man who installed it was very thorough, and patient as the parts around it were stuck, and took time to make sure everything was in place when it was done."
"One female staff was exceptionally helpful who assisted us to show the product on the shelf."
"Special thank you to Simon that helped me getting the right oil for my Toyota prius, and few other bits and pieces on several occasions."
Cons:
"Came here on a sunday to grab a christmas present and i’ll be honest there were 2 staff members that we tried speaking to and both of them were quite rude."
"Car just failed its MOT on an illegally fitted battery."
"Very disappointed- went to get a new driver side bulb for my car as it was out."
"Worst service ever. 😒."
"Assistant was rude and unhelpful."
"Poor customer service. They only have one person to deal with motoring and now I can’t get my motor fixed for 8 days because 'he’s not here until next Tuesday'."
"Not a great experience. The staff was not interested in serving at all."
Pricing and Services
Pros:
"Got my bicycle working properly again. It feels like a new bike and it's now as quiet as a ghost."
"They honoured an old gift card that I had - way over the 24 month expiry so thanks for that, no quibble, no begging :)"
"Great service this the best halfords in the area, Michelle and Megan are a credit to the company."
"I had a mini service to check everything as well as get my rear brake light bulb fitted and it cost only £15.00 for nearly an hour's work!"
"Popped in just before closing to buy a tool chest, assistant was very good and explained the difference between the range."
"Got a battery fitted to my VW in less than an hour after ordering it online."
"I bought a carrea Intercity bike from Halfords store-Rose kiln Lane this April, Nigel is good, he is reliable and kind."
Cons:
"I can into the store yesterday and was interest in on of the 2nd hand bikes where a helpful employee explained how they were graded, adjusted the bike and allowed me to test it. It has a label around the bike with a price... after a few minutes at the till he then said it has not not the price attached to the bike and was over £115 more expensive."
"To make things worse the first ride on my bike 2 days after the gears started skipping and I couldn’t ride my bike.."
"I was told my bike would be fixed within two weeks of handing it over. Over a 3 month period I wasn’t contacted at all to update me on what was happening."
"Yet when I asked the man behind the bike service desk if he could help at all... he said there was a 4-6 week waiting list and sent me on my way."
"Ridiculous. Changed 1 break light bulb and charged me £19.95."
"Arrived on time for my appointment to have some lights fitted. Was bluntly told my the woman at the till to wait outside... Why book in for a certain time to be ignored for 45 minutes and have others jump in front of you."
"The guy who served me (Rodney) and acting manager on shift were great. However assembly guy (Justin) didn't bother attaching the bike chain properly or tightening the back wheel properly. Had to take it back the next day to be finished off."
Product Availability and Quality
Pros:
"Were able to suggest an alternative item when the original was out of stock."
"I have recently bought a phone holder for a mini one that fits perfectly and firmly and does not impede the sight lines."
"Visited the store to purchase some specific specialist product for my car. They had the exact product in-stock."
"We shopped all over for a decent camping stove and only on a whim did we suggest Halfords for camping gear. This one is cheaper than any we have seen and yet good quality."
"Their ‘own brand’ stuff like batteries etc are pretty good quality and well priced."
"You’ll pretty much find whatever you need here as they carry a lot of stock."
"My wife and I went to look for a baby seat so we can take our grandson in our car. There was a good range of products available and a helpful web site to narrow down the choices."