Kwik Fit - Cambridge - Cherry Hinton Reviews Summary

Customer Service

Pros:

• "Arrived before opening warm welcome from all the team, matched the price with outstanding service and attention to my needs."
• "They offered to look at it straightaway and repaired a very tiny, slow puncture."
• "This garage is trustworthy."
• "Very impressed with service and price."
• "Friendly, honest and excellent service."
• "Can’t fault the service, friendliness of all the staff and level of empathy to get you back on the road."
• "The customer service we received was absolutely outstanding! We were so well looked after, informed and they rushed us through with no hesitation to get the puncture sorted as quickly as possible."

Cons:

• "Poor service at the desk, very polite but unorganised. Although booked in (14:00 slot) and paid for on line, I had a 15 min. wait just to hand over my keys."
• "Basically they had too many cars there to work on and didn't have time for mine and lied."
• "It started off well on the phone George was very nice. Things took a turn when I got to the store. The welcoming attitude changed very quickly."
• "The staff were rude with a touch of arrogance."
• "Terrible. No sign of anyone on reception to even acknowledge that I was waiting."
• "Only thing was that the manager who contacted me initially argued with me for 20 mins and basically insinuated I was lying about the situation."
• "Some of the most rude staff and management I have ever encountered at a service station."

Efficiency and Timeliness

Pros:

• "They were quick and efficient and the garage looked really clean and well kept."
• "I desperately needed 2 tyres asap and the guys in the centre worked very professionally and efficiently to get the job done."
• "Very quick in resolving the problem, good price, very kind and effective."
• "The staff attended the vehicle quickly and professionally with no wait time."
• "From the time I called for a quote until I left the guys were professional and made sure that the job was done as quick as they could."
• "Had my tyres checked for wear and pressures after the light showed up on my dash. Luckily they were only a little under pressure and sorted really 'Kwik'ly."
• "The service was incredibly quick and professional and I've not had any issues since."

Cons:

• "it took, in actuality, much more than an hour and a half."
• "I waited 1 hour and 20 min. for a 20 min MOT."
• "Rather confused as to why it took 3 hours to change two wheels and three tyres, and even more confused that the rear and front tyres were put on incorrectly causing further delay."
• "I didn't get my car back until Saturday."
• "Booked express fitting and was told when I arrived it would take 2 hours, took longer than this which caused me to miss work and important meetings."
• "The tyres we ordered in advance hadn't turned up, we were told they would be there and fitted by 3pm. At 3:30pm we were told they still hadn't turned up."
• "Unfortunately we've had a bad experience here. Put a car in for MOT. Received no communication or update to tell us the car was ready for collection."

Professionalism and Expertise

Pros:

• "Other garages would’ve charged for endless fixes which wouldn’t have worked, so you can tell they are legit here."
• "Staff are very good at what they do and they clearly care about cars, from what I could see."
• "I dropped in for advice on new tyres for a Land Rover and was helped by knowledgeable staff."
• "Professional, friendly, knowledgeable staff who care about doing a good job."
• "All staff were very professional and explained exactly what was needed to rectify the problem."
• "The main reception person was very helpful. The person who re-gassed the air conditioning system was very helpful and professional."
• "Excellent customer service, friendly and knowledgeable."

Cons:

• "Paid for a full service which wasn't done to the standards required by my cars manufacturer (Volkswagen)."
• "A failing engine which wasn't caught by their MOT was 'repaired' by fitting a new expensive part in it, only to soon be brought back for a third time with the very same engine failure."
• "Worst experience I’ve ever had. In their website, they mentioned that they will repair Abs related problems."
• "Staff could have been more informative before taking their own decisions, I was expecting the same brand of Michellin tyres to be replaced as while they did on front two tyres."
• "This on reception Manager was useless and have no respect of other people's time & respect & no customer care services."
• "Worst wheel alignment service I have ever had. Although they tried 4 times, they could not do it."
• "Had a shock absorber fitted by Nathan on Saturday 12 Sep - no problems except that the boot had been left very untidy with access doors on both sides open."

Value and Pricing

Pros:

• "Normally I'd never recommend a big brand chain like this but the guys are always fair and go out of their way to help."
• "Also paid less than I was expecting to."
• "Phoned up and Lewis answered, saved me £30."
• "Service from Luka has always been quick, cheerful and professional at a good price."
• "The service was fast, friendly & efficient and great value too."
• "Everything was okay, and okay value for money seeing as it was cheap."
• "Booked a tyre replacement online for a good price, including pressure monitoring valve."

Cons:

• "Very Expensive, quote here for two tyres was £100 more than the other store in Cambridge and got wheel alignment in that as well so really expensive."
• "They told me it would cost £60 if needed a wheel alignment + £16 to move the front tyres to the rear. When I returned to collect my car they charged me for £117 pounds."
• "yesterday, I brought my car there. my left back wheel were not aligned properly. they did alignment and damn charged me bloody 94 pounds. My damn problem still remain."
• "When the garage rung me at lunchtime on the Monday they informed me that there was an issue with both the starter motor and the alternator and to replace both would cost me in excess of £500."
• "Been offered vouchers instead of a partial refund on my tyres and don't really want to use this place again after the hassle I have had."
• "Avoid this place at all costs!!!"
• "Used these guys to repair a basic puncture. The job took longer than expected but was reasonably priced. The problem was in repairing my puncture they very badly scrapped/scuffed my wheel trim and then denied that they had caused the damage."