Address: 22 Viking Way, Bar Hill, Cambridge CB23 8EL, United Kingdom
Phone: +441954789824
Rating: 4.8
based on 169 reviews.
Customer Service
Pros:
"Jack and James gave the most incredible service whilst I was visiting a friend in Bar Hill."
"The service was excellent and Wyllie was extremely helpful and polite."
"Jon, the manager, was very forthcoming, professional and pleasant to deal with - as usual."
"Always friendly, knowledgeable and there when we need them."
"Jon at Kwik Fit was so nice to me and offered such an amazing service."
"The staff, both on the phone and in person, have, without exception, been friendly, helpful and knowledgeable."
"Staff at KwikFit Bar hill are the most helpful and professional guys I have ever come across."
Cons:
"Regrettably, this experience has left me with no choice but to reconsider my future patronage."
"Only after your cash not quality."
"Now own car asked if the quote was best price as seemed a bit steep and told yes and couldn't fit for 3 days... Was never that bad for customer service when Billy was in charge."
"I hope this is not the case I've taken a screenshot to send to trading standards."
"What a waste of trip time and other people's respect and value. Sorry disappointed due to on the desk clerk."
"Terrible customer service such a shame as used to be my go to garage."
"Absolute atrocious service, can I on the Monday for tyre check and noise from nsr of vehicle, was sent away saying everything is OK."
Quality of Work
Pros:
"Brilliant team at Kwik Fit Bar Hill. We use them for MOTs, services and general repairs etc and they always do a great job."
"The mechanic was knowledgeable and did a professional job."
"They stayed beyond closing time to fix my car (it turned out to be some grit in the brakes)."
"This place offers the best service around they found my puncture repair and plugged it at a fair price!"
"They went an extra mile and did check my wheel bearings, which I was worried about."
"Car went in and out at the promised time."
"After another garage handed my car back to me recently with a fault the guys at Bar Hill quickly diagnosed the issue and repaired professionally."
Cons:
"If you need a light bulb or tyres changed then yes, go to them but anything else... DONT BOTHER"
"This is a critical component of the car. This was very unprofessional."
"Found they'd damaged (chipped down to the metal where tire meets wheel) on two out of the 4 alloys after getting it home & not told me, these were 99% pristine when I turned up."
"AVOID! Unsafe! They are giving wrong advice and potentially dangerous!!!!Been told need a new stabiliser and spec drive shaft - but the real issue was they left the wheel loose after changing the break pads!!!!"
"Had front disks replaced and they started to vibrate."
"But over the phone was awful, in regards to their quotes and estimations and clear information of what repairs are needed also awful. My brother was never given the health check to be able to see what is needed for the repairs..."
"Not a happy bunny kwik fit bar hill replaced my brake discs & pads now exactly a month later have taken car in for MOT not at kwik fit I might add !! But failed on rear brakes wouldn't even go through a brake test."
Value for Money
Pros:
"Not all Kwik-Fit are the same, but the one at Bar Hill is excellent. Everything explained clearly, they do the simple stuff for a good price and are more than happy to recommend somewhere else if they aren't the best place for the job."
"I love this Kwikfit. The staff cannot do enough for you. Very attentive."
"Excellent service, friendly faces and great prices."
"Very attractive pricing and swift services."
"Great service, when doing a price comparison of other local businesses the cost of repairs was over half the price."
"Prices are good too."
"Cant believe the cost either, less tan £20 for an MOT."
Cons:
"Avoid. Been a loyal customer for over 5yrs but since new management arrived this place has gone downhill."
"Brothers car went to this garage after he hit a curb. He had a health check and an investigation on tyres and wheels. Was quoted an estimated value of £500 -£600 for the repairs. My brother took the car away as he cannot afford it."
"It's speedily changed, and it was only £30 more than the 'budget' tyre I had been offered by other places - it will last a lot longer too."
"I needed 1 new tyre as dealership said i had a thorn in the side wall... Cancelled the booking by phone and they didn't even want to know why."
"I booked four tyres and fitting appointment at 8.30am on-line. Unfortunately the supplier let them down and I had to go back at the end of the day."
"Had my car serviced yesterday by Chris. A very good experience all round."
"The incredible folks at Kwik Fit managed to fit us in that same morning and get the car repaired and back on the road in time."