Formula One Autocentres - Cambridge (Barnwell Road) Reviews Summary

Customer Service

Pros:

• "The staff checked all of my lights to ensure all were working correctly and replaced the bulb for free!"
• "They went the extra mile to ensure I could be on my way."
• "So kind and professional."
• "Amazing service at Barnwell Road, Cambridge. These guys went above and beyond."
• "Sean and his son (also Sean) were the members of the team that helped me - they were both courteous, honest and very knowledgable."
• "The guy on the front desk was friendly."
• "Helpful and polite like their colleagues at Histon Road."

Cons:

• "I never went there. And I would never go back after the way they treated my son."
• "The worse thing is the disgusting attitude from the workers and lack of empathy for having ruined my day."
• "His attitude was just appalling."
• "They are rude people don't talk politely with customers."
• "Absolutely terrible customer service. By far the worst garage in Cambridge."
• "Incredibly rude, unprofessional staff."
• "The customer service rep Gary was exceptionally rude to me on the phone; he tried to gaslight me right now on the phone."

Pricing and Charges

Pros:

• "They gave me a discount with their apology - only reason why I gave three stars (and pricing - before discount)."
• "No upsell of other services or pressure to replace additional tyres (which I'd asked to be checked) which was refreshing compared to other services I've used previously."
• "Good value brand name tyres including fitting & balancing etc."
• "Online price for tyres very competitive."
• "The price of the tyres at F1 Autocentres was considerably less than anywhere else."
• "The tyres are cheap when bought on the web, so it's good value."
• "Paid for tyres online, good price."

Cons:

• "I was charged £230 to replace wiper motors when they knew this was not the problem."
• "Very expensive and excessive fee. My whole family used to go there. Full servicing cost my dad £700+."
• "They wanted to charge me £1500 for non-existent issues. I took it to a different garage and it cost me only £350."
• "Very expensive for all other services."
• "Watch out for the mandatory hidden extras like Synthetic Oil which adds on another £35 on top of the Oil cost you have already paid for!"
• "I got told 'this wouldn’t be cheap to fix'."
• "They gave me a call within a few hours with a whole list of repairs which according to them I needed for my MOT with a total price of almost 1400 pounds."

Professionalism and Efficiency

Pros:

• "Really good tyre shop."
• "Complete satisfaction guaranteed each and every time."
• "Will def be coming back to these guys in future - such a friendly, professional and well priced service!"
• "Great garage, all the staff were really helpful and got me back on the road quickly."
• "Would highly recommend, not your average chain garage!"
• "Reliable, helpful, communicative, the team here are great."
• "You'll find a Superb team working here!"

Cons:

• "Made a appointment for 215 never got car in till gone 3pm."
• "Waited nearly half an hour from agreed appointment time before work was even started."
• "Eventually my car was ready at 16:20, which is a ridiculously long time for 2 tyres to be fitted."
• "The work took nearly 2 hours to complete - this was to change 2 front tyres!"
• "Having to wait for a very slow fitter to finish a couple of tyres on the previous car and after 2 and a half hours waiting."
• "So all-in-all it took nearly 2 hours to get it all done and I even had to redo all the tyre pressures when I got home as they were all incorrect and inconsistent. I really cannot recommend it."
• "When I come, they said Replace tyres will take 1-1.5h, but it took then 2.5h."