Kwik Fit - Cambridge - Newmarket Road Reviews Summary

Customer Service

Pros:

• "Thanks for being very honest with us as other tyre companies could have pulled the wool over our eyes and sold us one or maybe two tyres when all that was required was some air."
• "So here is recognition for the team @ newmarket road Kwik fit thank you for always making me feel welcome and keeping me up to date with my car."
• "The staff went above and beyond to try and help me with issues."
• "Jamie, the apprentice, in particular was very helpful."
• "The staff were very kind."
• "The receptionist is amazing. Very communicative."
• "George was excellent, he definitely went above and beyond to assist me."

Cons:

• "I am absolutely appalled with the service provided."
• "Avoid this garage."
• "Charging nearly £65 for a service that is not being carried out and potentially leaving a vehicle in a dangerous state is absolutely disgusting."
• "Again, no kind of greeting from the staff inside."
• "But Kwik-Fit lose two stars for poor interpersonal skills and being anything but Kwik."
• "I am not happy about this at all and would not recommend or use Kwik Fit again, no reason to."
• "Poor verbal engagement with customer, eg no acknowledgement of my presence when entering room."

Efficiency and Timeliness

Pros:

• "The whole MOT process was easy to organise online."
• "It was great to be able to also get to our appointment on time and do the long drive home without any problems."
• "Amazing services. It was only a tyre repair but it was important to me as I was out on my spare wheel. The guys fixed it in ten minutes and they didn’t charge me nothing."
• "The tyre prices were the same as online and it took only an hour just as the guy said."
• "Fantastic and fast service."
• "I was fitted in quickly and back on the road in 30 mins."
• "Quick and easy call. Got me in to have my tyres checked the next day."

Cons:

• "Had mot done here, couldn't fit me in for over a week."
• "I booked a 12:30 slot on Saturday the 4th of March and was told upon arrival that the car wouldn’t go in for at least a couple of hours due to them being a bit behind."
• "I got no notification when my car will be ready by end of the day."
• "Unfortunately slow to replace my tyres on the last visit (said would take an hour but took two)."
• "Had to come back the next day and cancel my air con due to short and untrained staff."
• "Slow and expensive. Tried to charge me £350 for 2 new tyres and tell me my puncture wasn't repairable."
• "How long would it take to change two tires? 15 mins? 30 mins? It took one hour and a half for us!"

Honesty and Transparency

Pros:

• "They advised him to go to the main dealer to save money. Couldn’t believe what I was hearing. Honest and straight to the point."
• "They fixed a rim puncture for me free of charge."
• "They were happy to check out my tyres for free when I suspected I had a puncture and they didn't pressure me into buying new tyres which was nice and refreshing."
• "Great honest garage. Thought I needed a new tyre as this came up during my annual service as requiring immediate attention. Took it to Kwik Fit and turns out the tyre was fine."
• "I found The team at Kwik fit, helpful, friendly and polite."
• "I trust these guys and in safe hands."
• "Was impressed by their expertise and honesty on two occasions."

Cons:

• "Dangerous advice While the customer service was perfectly friendly the advice they gave us was frankly dangerous."
• "I went to this garage to change the coil spring. I was charged about 200 pounds on this job. They changed the coil spring using a very low quality and a very low commercial part."
• "I nearly died when they only put one screw on my wheel and fortunately I stopped the car and saw this."
• "Very poor job!!! Had my car for MOT and full service. Some of the parts that were supposed to be changed during the service were left untouched!!"
• "I was overcharged for parts. I complained to the regional manager."
• "The tyres were then fitted improperly and with no attempt to clean the wheels."
• "Also, the quote he gave me for getting the work done, was massively over priced in comparison to other garages."

Facility and Comfort

Pros:

• "Good location convenient for shopping while waiting for your car done."
• "Great staff, great prices, and a very convenient location!"
• "I don’t understand the negative reviews and can only assume the staff and management have changed. Cleanest garage I’ve been in."

Cons:

• "The state of the waiting area is appalling, worn down arm chairs, water dispenser is covered with limescale the whole area needs a lick of paint and someone to clean it properly."
• "But... the place is terribly worn off."
• "I walked into the waiting area and sat for over 30 minutes with a lot of other frustrated customers - some said they had been there for well over an hour!"
• "This place is not even worth the one star as I cannot express how disappointed I am with the service."