Formula One Autocentres - Cambridge (Histon Road) Reviews Summary

Customer Service

Pros:

• "Massive thank you so much to the 2 lads working today in the Histon Rd branch, being a woman going into a garage can be massively intimidating and these guys were extremely helpful and professional."
• "They sent videos of the car problems for the MOT and service and offer repayment schemes to take the pressure off!"
• "Refreshing to meet honest people."
• "Always had amazing experiences at this garage. Friendly staff, job is done quickly, nice prices, they answer any question you have and guide you on what they are doing every step of the way."
• "The staff were very friendly and attentive from beginning to end."
• "Staff extremely helpful and knowledgeable. Will definitely use them again."
• "The guys working in reception were very polite and very helpful with other Queries I had related to my car."

Cons:

• "I get there and can see that my car is still having work done and that it is not ready, I get asked to sit in the waiting room until it's ready. An HOUR later I go to the desk and get them to give me my keys back."
• "They never gave me the option to replace it or to have anything to have the car in a running condition. On top of that I didn't like the way they talked to me in a disrespectful manner."
• "Absolutely disgusted by the way the lad with the beard Screamed and shouted at me today like I was a dog."
• "Management of the branch needs looking at."
• "The place seems very poorly managed."
• "The area manager is not helpful & can be rather rude."
• "The worst garage i have ever taken a car to. Customer service was extremely poor with no communication."

Quality of Work

Pros:

• "They did a great job changing my breaks, pad discs and wheel bearing. Plus did my MOT there great and efficient garage."
• "They were able to diagnose and resolve the issue within a few minutes."
• "Could not of asked for anymore from this garage, very reliable and professional service."
• "Needed a non standard tyre valve fitting to an alloy rim, very slow leak! The team were very patient and professional."
• "They did a 20 point inspection on my vehicle and they found some things that needed addressing."
• "Very friendly guys and a quick and well priced service. All helped by easy access, good wide forecourt on the Histon road there, and a nice little coffee bar right next door while waiting."
• "The MOT was completed within the hour."

Cons:

• "The new tyres had been fitted the wrong way round."
• "I've paid for wheel alignment after I've changed my tyres with them and they haven't even touched it."
• "Charged just under £500. Which I thought was great. Unfortunately, two days later my brakes failed!"
• "Tried to charge me £800++ for MOT repairs, said my brakes were unsafe, when I sought a second opinion from a reputable garage the brakes didn't fail."
• "With a perfect car they found six advisories and they called them damaged."
• "I could not rate these guys high enough! Needed a specific winter tyre for my bmw and after I ordered the wrong one by mistake they sourced the correct one and got it on the car quickly."
• "They tried to oversell shock absorber, wheel alignment and balance which I’ve done a month ago and they were completely fine."

Management and Organization

Pros:

• "I must admit my last experience with this branch was definitely not how it used to be, but seems like they have a brand new team in there now and it's worked miracles."
• "Staff friendly enough, deputy manager seems like more of an asset than the manager."
• "Dan is an outstanding manager, doing his best to arrange a tyre replacement asap in my busy schedule, and providing sensible advise on other tyres, tyre options and features, and wheel alignment."
• "Richard and Andy were so helpful."
• "Chris the manager goes above and beyond to make sure you get the best possible service."
• "The team went the extra mile to get the van fixed and kept me up to date while the work was carried out."
• "Best garage around!"

Cons:

• "I booked a service and MOT online and paid the amount quoted. When I arrived I was told that the price was incorrect and that I had to pay extra due to oil."
• "Charged me £150 on top for what I've already paid online."
• "Ordered tyres online advised I would be in pm .Open til 6 turned up at 5 first thing they said after making me wait was Im not sure we can fit it in."
• "They said that they'd fit in the booked tyre alignment check, followed by any required alignment after fitting the 2nd tyre. It was done at the same time of the day as the first one, yet when it came to this step they said that they didn't have time, it would need to be booked in earlier."
• "Notice how the FormulaOne reply starts talking about their 'Crewe Depot' when my review clearly is for the Cambridge branch."
• "The manager was very kurt over the phone and I was asked to bring the vehicle in by him unecessarily to order a part as the vehicle was not inspected."
• "The worst garage i have ever taken a car to. Customer service was extremely poor with no communication."