David Lloyd Beaconsfield Reviews Summary

Staff and Service

Pros:

• "This is by far one of the better DL clubs. Very helpful and experienced staff."
• "The staff are super friendly and make you feel welcome."
• "For me, the staff at the club are what truly makes it a wonderful all round experience."
• "All staff are lovely and, in particular, all members of the sales team were incredibly helpful and welcoming."
• "Ben made the whole process fantastic. His guest engagement and people management skills are superb and he’s a credit to the management team."
• "Lucy greeted me after arrival and gave me a tour of the gym and facilities and she couldn’t have done more to make me feel comfortable."
• "Alex was really helpful and friendly with organising our membership for us."

Cons:

• "Can be disorganised sometimes - front desk isn't aware of events, not enough staff on the food section at peak times."
• "Dismissive staff at reception and cafe staff seemed disinterested and unmotivated."
• "Horrible customer service!"
• "Don’t email back when you enquire about pricing."
• "The lady who was showing us around was clearly interested and eager to see our backs ASAP as she sounded bored and wasn’t really selling us the membership with any sort of enthusiasm whatsoever."
• "The other staff at David Lloyd are not the same, they are rude, arrogant and do not help with anything when you ask them and they simply don’t care."
• "Customer service is very poor considering what we pay for this."

Gym Facilities

Pros:

• "The gym is upstairs, a large area with plenty of equipment."
• "Nice place. Has the gym equipment you would like, nice indoor and outdoor pool. Spa is decent."
• "The new spa is amazing! The changing rooms are always really clean and being so large there you don't feel squeezed in."
• "Nice Gym and amazing Spa facilities. Excellent selection of weights and cardio equipment, cafe and children's activities too."
• "The facilities are top class, always clean and no issues with not being able to get on any equipment."
• "The swimming pools are great along with the Spa area which is first class."
• "Everything you could want from a Gym. All the best equipment, indoor and outdoor swimming, sauna, steam and jacuzzi, hot beds."

Cons:

• "Everything is rusty/broken."
• "Gym size was so crammed and gym equipment looked tired and old as many have pointed it in their reviews."
• "They now only have a corner of the gym open and they expect people to continue to pay full price for a membership when they are cramming 100 people into a tiny little space haha."
• "There is minimal equipment and if you go at any normal time you will spend most of your time waiting around for a machine."
• "The gym upstairs is awful."
• "Gym floor is a bit tight and some equipment a bit dated."
• "Gym layout is one of the worst I’ve ever seen."

Value and Pricing

Pros:

• "Genuinely appreciate the facilities and found that it is worth the investment on health and wellbeing."
• "I have been at David Lloyd's 9 years I like it very much and the facilities and great."
• "I pay handsomely for a diamond membership which I love."
• "I became a member of David Lloyd this year and could never go back to a different gym!"
• "Sudbury Hill best value for gym users who aren't too bothered about the spa."
• "Lovely clubroom which is a great place to catch up over a coffee after a workout."
• "If you’re in two minds about joining, the spa will make it all worth it."

Cons:

• "Not worth the extra cost to be a member here if you just want to work out, you're paying extra for the spa area."
• "Only complaint about the club is the membership price continuing to increase, you're very close to pricing me out which is a shame as I've been a member for over 5 years."
• "They keep increasing the membership price claiming its due to energy bills."
• "Membership fees going up again in the new year for reasons I cannot fathom as they don't provide the standard you would expect from paying an average of £100 per month."
• "Beaconsfield Club wants to charge £180 a month to use the club including access to a basic SPA, a little less without access, that is insane pricing, for one person, and they want a joining fee of £150 as well…."
• "It's certainly not worth even £70 a month let alone £125."
• "The most overpriced gym in the UK...."