Beanzz Coffee & Kitchen Reviews Summary

Staff and Service

Pros:

• "The staff at Beanzz are friendly and attentive, always ready to assist you with your order and ensure a pleasant experience."
• "Staff were welcoming and really good with our son, even offering to wash his cutlery when it fell on the floor."
• "Staff very friendly, owner/manager very chatty."
• "Service was great, very polite and professional."
• "Staff were very friendly and attentive."
• "The staff are welcoming and helpful, however busy they are and they really are dog-friendly."
• "The service is always excellent. Staff are friendly and attentive."

Cons:

• "Today had a very bad experience... he kept putting the pressure and it was so bad that everyone around me started staring at us."
• "Passive aggressive staff."
• "Staff are not very friendly."
• "The waitress serving me was very careless even after I practically begged for them to allow me to use my laptop for a while."
• "However, like previous people's comments the team although probably hard working can be very rude."
• "The only let down was the rude woman on the counter who snapped at me as she hadn’t finished her previous order!"
• "The experience I have received every time I visit from the front of house manager is always aggressive, stressy and rude."

Food Quality

Pros:

• "Lovely fresh food and coconut mocha, a lively atmosphere that when busy can be quite noisy."
• "Delicious homemade food. Both vegan and meat burgers delicious and I loved the bacon and cheese rarebit."
• "The food is really good and you can see why it is so popular."
• "Food is exceptional pancakes are the best I’ve ever had children’s meals are really good and the fried breakfast tastes amazing."
• "All of us were very happy with the food, especially as it arrived hot and in good time."
• "Both dishes were exquisite, fresh and good quality produce."
• "The food is always incredible."

Cons:

• "The food has seriously gone down hill."
• "When my meal arrived I asked if the streaky bacon could be cooked more because there was no crisp and it was like eating raw fat."
• "Good ingredients but not sure why they put the full monty in a bowel as all the water from mushrooms and tomatoes pools and causes the rest of the food to be wet??"
• "Not our cup of tea, too much effort into making the food look fancy and not enough effort in the quality of the actual cooking, both our meals very dry and disappointing."
• "The only thing I don’t like is the pastry corner as sometimes it’s stale."
• "Firstly, the full English is tiny and too expensive for what it is!"
• "Substitutions aren't allowed either which is a shame because I wanted to have mushrooms, instead of the tasteless, sundried tomatoes that I received."

Ambiance and Decor

Pros:

• "It's a relaxed atmosphere with interesting paintings on the walls which are purchasable."
• "Great atmosphere and we were served quickly."
• "Ambiance: funky, friendly, relaxed. Dog friendly."
• "Nice chilled out place."
• "The atmosphere is lively with a fairly young clientele."
• "The atmosphere was calm and quirky."
• "Lovely atmosphere, cute decorations."

Cons:

• "They are also changing seats to sofas which is not good when you are going for a meal and not a cake/ brownies."
• "Very busy place - can be cramped or have to wait for the table."
• "It's quite cramped and we always seem to end up having to carry everything down the stairs."
• "We were shown to a table then asked to consider moving, in case a bigger group came in!"
• "The bathroom is very dark and quite grim looking. There are mould patches on the walls that could easily be sorted."
• "This place is very friendly albeit a little bit tired decor wise."
• "This place used to be really nice, with a good selection of vegan options. Unfortunately since the renovation, the vegan options are very limited."

Management and Policies

Pros:

• "Update - place had been refurbished and menu updated."
• "Great to see no charge for non-dairy milk options."
• "First menu I have ever seen that caters Vegan for kids!!!! Well done Beanz!!"
• "You have a choice to either sit in their quirky and comfy seating area inside or in their beautiful garden."
• "There's no WiFi here to enable and promote discussion."
• "A booking facility would be great to avoid some anxiety as I'm unaware of somewhere that produces similar food in Eastbourne's town centre."
• "Bonus points for being dog friendly!!"

Cons:

• "The complaint is for the owner who is miserable and very rude to customers."
• "FOOD IS GREAT BUT THE MANAGER IS NOT. Devoid of customer intelligence."
• "The manager came out without apology, please or thankyou exclaiming to my 76 year old mother that we could not place the chairs where we had."
• "To whoever made the rule mentioned above - what difference does it make for me to use my laptop? Phones are still allowed so its pointless in my opinion..."
• "No laptops. No tablets. No wifi. No menu substitutions."
• "They will cancel your table if you leave the pavement."
• "Recently they seem to have a lot of rules as to what you can or can't do."

Cleanliness and Facilities

Pros:

• "The staff are super friendly and efficient, and tables cleared away immediately, so no tables with dirty plates."
• "Clean wholesome food, portions are enough to get through the day let alone the morning!"
• "All the staff were wide smiles on their faces, sharing positive vibes."

Cons:

• "Cleanliness: not brilliant. The bathroom needs a good scrub: including the baby changing station and the corners of the room."
• "The only toilets I found were down some narrow stairs."
• "If you have accessibility issues I would check beforehand that they have a ground-level toilet."

Value and Pricing

Pros:

• "This place is a wonderful, very well priced, friendly cafe with a great selection of food and fantastic coffee and loose leaf tea."
• "Food is soo nice and very reasonably priced."
• "The food was of a good standard, the price is very reasonable given the food quality."

Cons:

• "The price is about average for breakfast and coffee and there is a very relaxed atmosphere here."
• "It cost £77 for the five of us."
• "The principle of not being able to swap out items for other items in a fry up is stingy, lazy and not fair."