Gluttons for Nourishment Reviews Summary

Service

Pros:

• "Service - excellent really attentive, friendly and plenty of staff for size of establishment."
• "The staff were really helpful and friendly."
• "great customer service!"
• "The service was great from booking to execution, our server was Helen and nothing was too much trouble, her words were mirrored by her actions."
• "Service was excellent we were left to talk without interruptions of 'everything ok' food was plentiful and was well presented with a constant supply of fresh tea."
• "Fabulous staff, attentive & pleasant. No request is frowned on."
• "Staff very friendly and helpful even though it was very busy."

Cons:

• "Sadly when we went the service was slow, we were given one hot drink each not a pot."
• "Firstly, we were ignored when entering the cafe, we waited by a sign that said 'wait to be seated' whilst waitresses walked past us and ignored us."
• "Service needs reviewing as customers can feel overlooked if no staff available to provide essential requirements."
• "Service so slow we left. We were seated for over 20 minutes. We left unnoticed by the waitress who continued her conversation."
• "We then waited 20 minutes for our desserts after asking 2 ladies, neither brought our food but were stood chatting to people they knew in the seats in front of us."
• "Disappointing service today, waited 35 mins for a very basic order."
• "food was ok but the service was appalling. Staff were rude and unfriendly."

Atmosphere

Pros:

• "very pretty inside."
• "Such a wonderful little place!"
• "It had a lovely and relaxing atmosphere and we felt safe with the COVID precautions taken."
• "Great atmosphere."
• "Your decor and settings are truly wonderful."
• "The surroundings are very nice with tables being spaced away from each other and comfortable chairs to sit on."
• "The charming, cosy ambiance of the cafe makes for a wonderful start to the day."

Cons:

• "The tables in a row down the inside have very high chairs for the tables."
• "Due to the size of the cafe it is difficult to fit pushchairs in, wherever you sit really the pushchair is always in the way."
• "This place is horrific, it’s gone majorly downhill! Not only is there dust everywhere but I was also seated (by staff) at a dirty table."
• "the floor was lethal! It was like walking on ice."
• "poor ventilation so your clothes reek of cooking when you come out."
• "The condensation on the window was so much that it felt the chairs were a little damp from it."
• "The tables are close together and there's nothing to break down noise from other tables as it's just a big open room."

Food

Pros:

• "If you want the best afternoon tea experience, this is the place to go."
• "food amazing."
• "Amazing food, outstanding service."
• "The food was delicious!! A great full English breakfast meat and veggie options."
• "The cakes and sandwiches were delicious."
• "Food was lovely and plenty of it."
• "The food was beautifully presented, absolutely delicious and more than plentiful."

Cons:

• "This place is lovely. But we were served our drinks and then waited nearly 30 min for our food."
• "It was terrible, not sure if its out of a tin, the small cube pieces of chicken were like rubber."
• "They also charged extra for additional cappuccino and lattes despite the afternoon tea being unlimited hot drinks."
• "The sandwiches very average, both in appearance and quality of ingredients."
• "The muffins were hard and really dry like they were days old, and the sauce was really thick and had light or no taste."
• "Waited 45mins for 2 burnt skin jacket potatoes, couldn't even cut through the skin."
• "When the food did arrive the egg on toast had both yolks broken and and hid under the toast, the whites of the eggs were clearly NOT cooked."

Accessibility

Pros:

• "staff were friendly and accommodating for myself and little man's pushchair."
• "Good parking by police station or small carpark behind coop 3 hrs max."
• "They listened to my awkward dietary requirements and fulfilled."
• "Made our 8 year old incredibly welcome and he got his own service too."
• "The team at Gluttons could not have been helpful- we have a couple of staff with dietary retirements and their food was also excellent."
• "All staff are lovely, very informative, and nothings too much trouble!"
• "Staff are lovely and attentive."

Cons:

• "Disappointing that toilets are upstairs."
• "As the toilets are on the 1st floor with steep steps, I do not recommend coming here with people with limited mobility."
• "I asked about the toilets and was directed up 2 flights of stairs this is a poor service for someone with mobility problems."
• "We booked a table for afternoon tea 2 months in advance for today 12-8-23, this was for a birthday celebration however on arrival we were told we hadn’t booked afternoon tea as we hadn’t paid a deposit when booking."
• "Really, really fed up of this place now, they need to allow for people who don't book as they are a cafe and not a restaurant."
• "One thing that has always bothered me is that the tables are so cramped together."
• "There seems to be lots of staff standing around doing nothing and looking pretty lost."