McDonald's Reviews Summary

Food Quality

Pros:

• "The quality of food is also one of the better McDonald's."
• "The foods are the best Mc Donald quality I've got for years."
• "Amazing coffee. You get what you pay for with the food, the nuggets are by far the most superior food on this planet."
• "Lovely restaurant to eat at with your friends... Food tastes exactly how you expect, nice and fresh."
• "The best cooked and presented McDonalds I've ever eaten; the fries were perfect and crisp, the burgers were well stacked and fresh."
• "Food is as great as you'd expect."
• "Food was OK service not so great... However they cooked me a fresh meal and it was very tasty."

Cons:

• "The food is almost always cold and while you are in the que you will be approached and pestered by drug addicts who approach the car begging for money."
• "I spent £16 and I regret that. The mozzarella sticks came without sauce and the ketchup machine was empty."
• "Burgers were cold. Asked for a fresh burger and was handed another one that had been sitting in the tray."
• "Burger were so cold that I need to use microwave so I can eat them."
• "If I could I would not even give 1 star. I ordered 5 chicken select, a milkshake, 2 cheeseburgers and the mozarella sticks. We received 3 uncooked chicken select, 1 cheeseburgers but without the meat, only bun and cheese and some mozzarella sticks."
• "abssulutly rubbish food bitter cold chips taste like it is mixed with dish soap."
• "The food was stone cold and tasteless, also cooked with oil used far too many times."

Service

Pros:

• "have come here for kids bday parties... the service was very good."
• "Whoever prep for my ubereats order tonight 18/11 around 1.15am is immaculate."
• "Food served fast customer service very good."
• "Five stars for the amazing Nadia. Her smile and welcome always makes us want to visit."
• "The service was good and fast."
• "So so clean and pleasant. Staff were absolutely lovely including the management."
• "The staff are polite and a pleasure to order with."

Cons:

• "Just visited this restaurant and the state of the toilet is totally digusting which has therefore put me off ordering."
• "Will not be returning."
• "Absolutely shocked by the service given by the members of staff at this establishment."
• "A very busy McDonalds. Staff weren't very friendly because of being so busy."
• "The staff who serve food is so grumpy that when I said thank you, they looked at me like I did a crime."
• "The worst MC I've been to, Out side is freezing and inside is even colder."
• "Disrespectful staff!!!"

Cleanliness

Pros:

• "Clean, convenient and with free parking, what's not to like!"
• "A spacious and clean restaurant, offering a good selection of burgers, drinks and desserts."
• "So so clean and pleasant. Staff were absolutely lovely including the management."
• "Fantastically clean and tidy."
• "It was nice to go to a McDonald's that had loads of seating and wasn't too busy, even after school!"
• "The atmosphere is warm and encouraging."
• "Clean but not perfect."

Cons:

• "The inside its empty but staff looked busy doing nothing."
• "The food is almost always cold and while you are in the que you will be approached and pestered by drug addicts who approach the car begging for money."
• "Restroom 0 rating one was blocked for don know how many days."
• "Place was filthy when I visited. Perhaps being near closing... Litter on the floor, uncleared tables, etc."
• "No toilet seat in the handicap bathroom, water (I hope) and toilet paper all over the floor. Absolutely filthy."
• "Food on the walls which had congealed and dried up."
• "The toilet's condition was horrible, bad odour was all over the toilet area!"

Customer Experience

Pros:

• "Just popped in to get the kids singing light to eat and they thoroughly enjoyed the mcflurrys!"
• "Nice and cosy. It's never too busy and waiting times are short."
• "Lovely restaurant to eat at with your friends... Also have their own birthday party's for kids which are very fun and enjoyable experience both for parents and children."
• "The Happy Meals are packed with such care and precision, the artisanal quality of the work never ceases to impress."
• "I've always loved this place since the first day it opened... it's still very good service, always very clean."
• "We felt very welcome and comfortable. Would definitely come again if I'm in the area."
• "Love my local McDonalds in Forest Gate, East London. Open 24 hours all year round."

Cons:

• "Paid for apple pie with 3 fillets and 2 chips went home apple pie wasn't there?"
• "Asked for a book in the happy meal and received a toy."
• "The queue took far too long and our car was in the street waiting."
• "I don't want to put even 1 star. 20 pound wasted."
• "Very very bad customer service..dont ever order a big order if do then double triple check as some staff there tend to miss the order items very easily."
• "The worst MC I've been to, Out side is freezing and inside is even colder."
• "This is a terrible store. We waited more than 20 minutes at the main counter to place an order."