McDonald's Reviews Summary

Service Speed

Pros:

• "service was really fast."
• "Service is generally fast and efficient."
• "A very nice McDonalds. Very good service and food and drink made fresh to order, so that was good."
• "Quick preparing the orders even when they have a huge queue of online ones."

Cons:

• "The speed of the staff was shocking."
• "I ordered and waited nearly 30 minutes for my food and they were only Prioritising the deliveroo not the customer waiting for the order."
• "I have waited over 25 mins for food before."
• "Waited 20 mins for a simple mocha, and no asked for a refund, the workers and manager completely ignored me."
• "Last 5 times I’ve visited I’ve had to wait over 20 minutes for my food to be ready, even just for one single wrap of the day."
• "It took 20 mins for a McFlurry when not busy."
• "Slow service due to priority being given to delivery dispatch riders, had to wait at least seven to eight minutes before getting my order."

Staff Attitude

Pros:

• "Staff culture is very good I need to say after good few visits to the McDonalds."
• "The staff are pleasant and are willing to help at all times."
• "people there was really friendly."
• "McDonald's in Balham have really kind, helpful and friendly people working for them."

Cons:

• "It's probably the most chaotic, badly managed McDonalds I've been to."
• "The lady manager has got a bad Attitude."
• "They take ages to serve the food and some of the staff is rude."
• "The staff weren’t very helpful and it seemed they didn’t care about getting orders out."
• "By far the worst McDonalds I have been to in the UK."
• "The managerial team at Balham McDonalds are all rude ignorant bullies."
• "Guys handling food to customers were all rude and not able to give a solution, using bad language as well."

Order Accuracy

Pros:

• "Chicken selects are perfectly prepared, with that juicy touch."
• "Clean and efficient service and the food was served hot and all changes to our meal was noted and carried out to the letter."

Cons:

• "Don't bother with this joke of a restaurant every time you do an order that consists of two items or more they can't get it right."
• "Every time is something missing from my order!"
• "They are always getting the wrong orders for me."
• "Every Time I go here they don't get anything right, The latest is I ordered a double big Mac and they gave me a double cheeseburger."
• "Once food does get served items will be missing."
• "Whether I order online or go into the store my food order is ALWAYS INCORRECT!"
• "The food is often wrong, with the incorrect sauces put in."

Cleanliness

Pros:

• "It is a unique quality place excelling among other McDonalds in overall design and quality feel."
• "It has a bathroom if you have to do your thing."
• "Each time I have been to the toilet it had been clean."
• "Not your typical McDonald's... very clean."