McDonald's Reviews Summary

Service

Pros:

• "Called in for family group meal, service very good."
• "The staff work pretty hard to keep it all going."
• "The service was good, usual fast delivery and easy ordering. Friendly staff, usual prices."
• "Staff very helpful and polite."
• "Friendly and very welcoming staff, can get busy at time's, but even then it worthwhile to wait as the food is always cooked perfectly."
• "Ordered through Uber eats and my order was wrong so I went down the shop and spoke to a manager called Ionel he was very understanding and professional and sorted me out with everything I needed keep up the good work."
• "Staff are lovely and happy to help."

Cons:

• "Very slow disinterested service."
• "The worst service ever."
• "Absolutely DISGUSTED by by the service here."
• "Very disappointing with the staff when I asked them to turn it down they lie and say that they have no control over the volume and when I say staff I mean duty managers."
• "Poor service skills."
• "The service at this branch is inconsistent."
• "The service was absolutely appalling."

Cleanliness

Pros:

• "Upon entering the branch it was clean the time was 16:10pm on a week day."
• "The furniture and actual design of the place was very neat and professional."
• "There is hand sanitiser in doorway for you to use as you enter and leave."

Cons:

• "The place is very dirty."
• "The tables was filfy."
• "And it was disgusting how dirty it was."
• "The lobby wasn't very clean."
• "Usually very dirty and unkept."
• "I said that it was disgusting and unhygienic how dirty it was."
• "No tables are clean or the floors."

Food Quality

Pros:

• "However their food always tastes nice."
• "This has to be one of the BEST muffins I've had from them."
• "Food was delicious and presented amazingly."
• "McDonalds over the years maintains quality and their food was so tasty and came exactly as I ordered."
• "I love Macdonald's breakfast took my 93 year old mum there for Sunday breakfast it was delicious."

Cons:

• "The smell of burger and fries are not good."
• "The food is very cold aswell and the juice was half open so probably someone didn’t close it properly so our food was all wet."
• "They are never on time and the food is always stone cold."
• "Soggy bags, leaking drinks, leaking all over the food."
• "It was horrible as meat was burnt, no sauce as it should have had the peppercorn sauce."
• "Food came cold, Food also was wrong order."
• "Food received was poor and that's being polite. Soggy fries, over cooked nuggets and apple pie."

Order Accuracy

Pros:

• "Yesterday we ordered McDonald's through uber. Order came correctly."
• "I didn't get a receipt because the machine was not stocked with receipt paper, at least I got my order and it was correct."

Cons:

• "It's been third time now, when I ordered food and it doesn't match.. no bacon in BBQ crispy rap, cheese bite burnt to death."
• "A happy meal always comes with a toy but there wasn't any toys in my bag and my child is so upset for not getting the toy."
• "Sometimes you receive a completely wrong order."
• "We ordered food and most of it’s missing."
• "The service at this place is appalling this everytime i ordered o get no fries or only the extra fries i ordered on a large meal."
• "Ordered a big mac with extra sauce Jo lettuce pickle or onion... Yet inside burger was the things I had asked to be taken out."
• "Food always missing in my order, toys not added to the happy meals."

Safety and Environment

Pros:

• "I'm giving it 5 stars, though, for the way they are handling the masks wearing, social distance and all."

Cons:

• "A stabbing occurred whilst i was in the store, where 10 masked men with machetes marched in."
• "Over run with school kids (not buying anything) toilets filled with school kids just hanging about smoking."
• "This place is a hotspot for crime, so i suggest nobody go here after 9pm."
• "It's not what it once was... There are far to many gangs that hang out here which make you feel so uneasy."
• "Also, there’s always a thick stench of weed."
• "Can also get very rowdy too with all sorts of people been allowed in."
• "It's more like a Disco than a fast food restaurant music blasting out early in the morning till late at night and then wonder why they have gangs hanging around."