KFC Colliers Wood - Chapter Way Reviews Summary

Service

Pros:

• "Staff is polite but always short."
• "Very quick service and the chicken bucket we got with 10 pieces for close to £16.00 is perfect for a family of two and a small child with chips."
• "Great service."
• "Service can be quite slow during peak times, however the last time I went the lady that served me was great."
• "I have always had great service and good quality food from Colliers Wood KFC."
• "On a cold winter night, the bright greeting offered by Kate and the well prepared good served by her colleagues all contributed to a lovely Saturday night in."
• "Service was good."

Cons:

• "Extremely slow and careless employees."
• "These guys need to get orders right."
• "The staff need training. Half of then don't know what they talking about and the other half can't speak a word of English."
• "Always something missing in variety bucket."
• "Very incompetent staff at drive through and very incompetent manager."
• "Staff are very slow, talking on the customers food!"
• "Staff have no idea of customer service."

Cleanliness

Pros:

• "Facilities were clean and all the safety measures respected."
• "Dropped in while visiting the pottery shop at Abbey mills. Limited seating which is to be expected. Extremely clean and great service."

Cons:

• "Extremely dirty tables and rubbish allover the restaurant."
• "Tables are left dirty. Food cartons on the floor."
• "Food is fine, but cleanliness is poor during busy periods."
• "this branch has gone down hill.. filthy dirty tables not cleaned bin literally overflowing floors full of food it was a disgrace."
• "Dirty and disgusting."
• "This place is extremely dirty wont be returning again."
• "The whole place is dirty, bins are always full and rubbish on floor, tables never get cleaned."

Food Quality

Pros:

• "KFC, in general, is not as nice as it was years ago, but it is still quite tasty."
• "The Food (above all else) fills quite well, and the setting is quite nice."
• "Food is on point as is with every KFC."
• "Food was delicious and fresh."
• "The food actually tasted really good, service was fine an staff were polite."
• "The food is generally quite good and served hot!"
• "Overall very good quality food made fresh continuously."

Cons:

• "Never change oil. Sealing 3/4 hours old chicken wings."
• "Went here once and they ran out of chicken strips."
• "The chicken tasted so old I couldn't eat it and yeah I want my fries nice and cold."
• "Went into drive through took over 30 minutes, got home with food, the chicken was dry and tuff, the beans were dried up as if they had been in pots for hours."
• "The vegan burger was dry basically a filet a small piece of lattice in between 2 buns."
• "My food was overcooked and dry."
• "The zinger Tower burger was good but it was a bit dull in the middle of patty."

Order Accuracy

Pros:

• "Check your order before you drive away - drive thru orders will often be missing important elements, like all of the fries."
• "My order accuracy was approximately 95% which is better than some McDs branches for sure."
• "If you're ordering from drive-thru double check your order before you leave because they get it wrong often."