KFC London - Mile End Road Reviews Summary

Customer Service

Pros:

• "Excellent KFC branch. The Customer Service is very good and the staff are very friendly and helpful."
• "I was served promptly, my order was confirmed verbally and within a few short minutes one of the staff behind the counter called out my order number."
• "Fast service here and staff are quite friendly."
• "The staff were proactive and fast."
• "This a small KFC and gets very crowded but the staff are efficient and friendly and so I enjoy having lunch here sometimes."
• "Really like this KFC. Yeah it can be very busy but that's because it's a good one."
• "On a better note the food was delicious & the lady at the counter added my KFC rewards codes to the transaction."

Cons:

• "I ordered on just eat and my order never arrived!"
• "Pathetic service and presentation."
• "Useless staff."
• "Poor service- they don't care about getting the order right and have no problem letting me leave without all my items."
• "Very rude customer service."
• "The staff is completely unprofessional and rude."
• "Customer service by Farzana was very poor and she has a bad attitude."

Food Quality

Pros:

• "Chicken itself was good."
• "The only highlight was the popcorn chicken which was reliably tasty."
• "On a better note the food was delicious & the lady at the counter added my KFC rewards codes to the transaction."
• "The food was very hot, i ordered chicken and chips with and coke as a drink the food came after 8 minutes and it was hot."
• "Good food decent price."

Cons:

• "Food: 2/5 - wings usually cold and burgers are sloppy."
• "The chicken hot wings was over cooked and hard and tasted yuck burnt."
• "The thighs must have been reheated, tough and rubbery and barely crispy."
• "All of my chicken was small and dry."
• "They keep the chicken in hot hold all day. It is never fresh literally goes against what kfc is all about. Oily salty dried out flavourless."
• "The chicken in the burgers were all dry, the sauce in the burgers were none existent even the cheese was not melted."
• "The wing were super hard and cold. And the burger bun was also super hard."

Cleanliness

Pros:

• "A few seating places for up to 8 people or so. Clean place."
• "The store is actually quite clean but needs to be maintained better."

Cons:

• "Cleanliness is not up to the mark no one cleaning after customers, hazards are not cleared to meet health and safety standards."
• "Environment: 1/5 - tables are sticky, chairs are oily and food tray are never clean."
• "Also the seating area is usually a filthy mess with it not being cleaned regularly enough given the sheer volume of people that pass through."
• "Also the store and It's tables stay really dirty and students and young customers dine-in here with tremendous risk of getting infected and food positioned by their filthy dining environment."
• "The toilets are extremely messy and they are not well maintained."
• "Needed to wash my hands and there was no any hand soap in the toilet."
• "Only after insisting to speak to the manager, I managed to get the manager to fill the soap dispenser."

Delivery Service

Pros:

• "Regular go to for chicken, this place does get really busy with delivery drivers but they have made a new window for them."

Cons:

• "Ordered from just eat tried calling then 20time but don’t pick up."
• "I had ordered here as I felt hungry after a long hard days work I placed the order thru just eat only for the delivery driver to taken the job but not bother to deliver the food."
• "Terrible online delivery."
• "Poor delivery service. Driver takes a very scenic root through a 5km radius around my address, and returns back to this store."
• "Every delivery we have had has been wrong, They do not even answer their phone so you can get the items that' are missing delivered."
• "Ordered at 5.45pm through just eat, turned up at 7.40pm absolutely freezing cold."
• "REALLY BAD AT DELIVERIES!! MORE THAN 5 TIMES IVE BEEN DISSATISFIED."

Staff Professionalism

Pros:

• "It's crucial for management to set an example of professionalism and respect for their staff and delivery partners."

Cons:

• "Also staff were having arguments with each other whilst on shift, professionalism?"
• "The whole place was loud, with lots of employees shouting."
• "The attitudes of staff stunk so bad, they screamed order numbers like such hogs and threw the takeaway bags at people."
• "Absolutely disgusting service, didn't understand a word of what the guy servicing us was saying as he was talking and joking other colleagues on their own language."
• "Their service quality is drastically bad/poor. All of their staffs seem to from same foreign country and without serving customers with proper etiquette they keep gossiping in their own language."
• "Staff are all 😨 and disorganized."
• "Worst customer service. They always seem rude."