Asda Feltham Superstore Reviews Summary

Customer Service

Pros:

• "The friendly and helpful staff are always on hand to assist with any questions or help you locate specific items."
• "Staff are friendly and supportive and if I need to know a location, they take me to it."
• "Bella who works in George section was so helpful she went that extra mile."
• "User friendly staff and they do care the customer needs and helping them to find an item if they in need."
• "Very helpful, friendly staff members."
• "The staff are very friendly. I was after a world foods item and a very nice lady actually took the time to take me to the aisle and help me find what I was looking for."
• "The staff were excellent in customer service."

Cons:

• "Rude security team who can't do their job properly. A few other staff members are unhelpful and rude too."
• "I regularly shop at this superstore, twice I have had to deal with impatient/rude and abusive self checkout staff."
• "The staff are very unhelpful guiding you towards a till to start over again."
• "Staff at self checkouts are rude!"
• "Staff are rude, unhelpful an unsympathising on the phone."
• "The staff are poorly trained - not happy, moody, we don’t feel welcome when we ask for help."
• "The supervisor said: 'Nothing to do with me. Call the head office' and left."

Parking

Pros:

• "They offer 2hours free parking, but don't forget to register your car at there are no barriers on entry or exit."
• "If you spend over £10 in Asda you get 2 hours free parking."
• "Parking is good especially if you spend more than £10 in Asda as you get free parking."
• "Large car park which is free if you spend over £10 in store."
• "Plenty of parking, which is free after a £30 spend."
• "There's a car park that's free when you spend £5 or £10 in store."
• "Plenty of parking with up to 2 hr stay I believe, wide aisles easy for wheelchair users."

Cons:

• "The parking recently has been slow to deal with because of the new system in place."
• "Parking could be annoying to anyone spending less then £10 as I think it is only free 2hours if spend over that."
• "Parking problem big problem sometimes you go in validate your parking and still send you parking fine."
• "If you do not shop over £10 at Asda's parking is too expensive."
• "They brought in paid parking today and technically asda is supposed to refund 2 hours if your spend £10 in store so I made sure to keep within the 2 hours limit only to find they they charged me for 2hr 2 mins."
• "Parking in asda is been crazy, charging me for 15min £8.20."
• "Parking 🅿️ is expensive and you have to spend over £10 to qualify for free parking."

Store Layout & Stock

Pros:

• "Clothing section has pretty much everything you could ask for."
• "Really busy store, very big and well stocked."
• "Probably one of the biggest ASDA store that I've been too (in London) & yet everything is super easy to find."
• "It's a fairly large Asda, which has great range of stock as long as you go there."
• "Asda is well stocked and I feel that they are often cheaper than Tesco."
• "This is a Superstore and has almost everything present in the Asda shops."
• "ASDA 24hr is great not only for groceries any time of the day but also for any household items as well as clothes and shoes."

Cons:

• "Do not open tills, self service for such a large store is not appropriate."
• "A bit chaotic trying to find the checkout."
• "Feels like they've made it bigger but smaller at the same time."
• "There are hardly any proper checkouts there anymore just the automated DIY checkouts."
• "The standard has dropped I have to say, on Sunday after 11:30am you can't find trolley 🛒."
• "WARNING!! The price labels at EGG section are always in wrong position."
• "Used the Click and Collect option once to avoid the craziness of the long queues. Wasn't too well organised."

Product Quality

Pros:

• "Asda own brand items are cheaper than other brands with good quality and I always select them mostly."
• "The meat and most of the products at Asda are very good."
• "George textile collection for Kids, Women’s and Men’s have got nice variety of quality designs at reasonable cost."
• "Fresh cut fruits are great and reasonable prices compared to Tesco’s."
• "The product that they provide are good in quality and reasonable in price as well."
• "A very good butchers in store that serves halal meat that is really good even though we don’t require halal is brilliant."
• "The best thing, they sell Maggi Halal Curry flavour in World food section, which is not easy to find in this area."

Cons:

• "I experienced to find expired noodles packets in the racks of Asda Feltham."
• "Haji Baba - Mutton Counter- They are selling rotten chicken and mutton which is packed in refrigerator."
• "A packet of Eazy Pop caught fire in my microwave."
• "Croissant don't look like croissant. Pastries, etc all looked under cooked, not appealing at all."
• "Not so much choice or variety within food, e.g. no vegetable stew packs or good quality fresh produce."
• "Hardly any meals that they advertise, so they should take the meals that are on offer off change the signage."
• "Good quality products with reasonable prices but I hate the fresh halal meat section."

Security & Safety

Pros:

• "The security man at the entrance was amazing, going beyond his job remit."

Cons:

• "Security guard keeps stalking you as if you stole something valuable and makes you feel very uncomfortable."
• "ASDA, you need to train your security staff to understand that not everyone is a shoplifter."
• "Staff is very rude and they stopped me cause they said I stole and turned out the i didn’t they didn’t take the tag of for the baby milk that I brought also the security is rude they asked me for I’d and I gave them my bank card for I’d then he wouldn’t give it back to me he snapped it."