Lookers Dacia Chester Reviews Summary

Sales Service

Pros:

• "Great sales service from Scott. We bought the car we came to look at without any pressure."
• "We all had a very good experience with Neil Morris, who couldn’t have been more friendly and helpful."
• "Neil was a fantastic human being who was absolutely great from start to finish."
• "Neil Morris was extremely professional and courteous."
• "Cary’s was incredibly helpful with my experience with buying a car."
• "Matthew was so helpful in guiding me through the process of getting my new car."
• "John Adams was very attentive to our needs and fully answered all of our questions professionally and promptly."
• "Neil has been very helpful! He has been very good at communicating and managing expectations."

Cons:

• "Purchased vehicle in July 2022, took out extended warranty. In May 2023, ABS warning lights came on, I was told the rear driveshaft ABS ring had cracked, and the ABS sensor worn down."
• "Water pump failure on 16th Dec 22. Dacia recovery failed to recover my vehicle or communicate with me at any point and Lookers refused to accept vehicle until 9th Jan 23."
• "I was informed that my 3rd service was not covered under the service plan that I had purchased due to the mileage despite still being within the mileage stated on my documentation."
• "Without doubt the worst dealership in the country. Do not buy a car from this circus...."
• "Terrible customer service. Saw a car online and, as we had quite a distance to travel, phoned to arrange an appointment to view it."
• "Initial point of sale for a preowned car was great. Quick responses, detailed answers to queries etc.. after sales shocking!!"
• "Having had a chance to consider our experience with Lookers Dacia Chester, I now need to edit the feedback given initially, as on reflection I can honestly say it did not leave me with a satisfied feeling."
• "please read this , as ill stick to the facts , lookers in chester were recommended by a very good friend , who had bought , a dacia three years ago , from them , yes of course there intention is for you to buy a car from them , but as you can buy your car from any where , the most important thing you hope is trust , and good after sales , and a company thats not only interested in taking your money , but !! making sure all your needs are met , and looking after you , a company that wants to build its reputation , and heres where they have succeeded , i felt no pressure only sound advice , and great knowledge , of the car i had decided to buy , once dacia my sales manager joe went the extra mile , friendly helpful with plenty of advice , after buying my car i needed some advice on a few things , left a message with reception , asking if joe could call me back , this he did within a few hours , then once again i needed some extra bit once again i was phoned back within a few hours , thus proving this is a company thats cares about there customers , i can highly recommend"