Rococo Lounge Reviews Summary

Food Quality

Pros:

• "The flatbreads were AMAZING."
• "Food came quick and it was lovely."
• "The food was amazing with a various selection. From sweet to savoury."
• "Had a cheese beyond burger with fries. Excellent really tasty and great chips."
• "Fantastic service, a nice atmosphere but best of all, an amazing selection of food."
• "Food is always good, great value."
• "The tapas we had was excellent."
• "The food, especially Tapas items, was excellent and well priced."

Cons:

• "Went for brunch on Sunday but food had clearly been cooked earlier, full breakfast the bacon was dried out, egg overcooked."
• "Got a chicken rose with truffle which had no truffle and less than 100g of chicken, it was basically mushrooms and potatoes."
• "your food want that great either so if your going to have a big ego at least cook decent food!!"
• "the food wasn't great and the food was expensive."
• "My poached egg was lovely on spinach/mushroom dish but it was 'hunt' the spinach."
• "Ordered a breakfast and came down with food poisoning."
• "The food was quite over cooked or dry as if it had been cooked much earlier."
• "Nice evening out, but the food wasn't up to standard I'm afraid."

Service Quality

Pros:

• "Lovely staff and great service from the minute we walked through the door."
• "Staff attentive with great service even though they were almost full."
• "The first thing they asked me if there was any specific food that I could not have like nuts or gluten products."
• "Staff very friendly and in general nice atmosphere."
• "The waiter with the bandanna and glasses was great and I could not recommend highly enough."
• "The manager James took our allergy order and was so accommodating, nothing was too much trouble."
• "Thank you to the lovely host (with the amazing black eyeliner) for her great service."
• "Been coming here for couple years now. Food is always good, great value. Atmosphere is ok, it's cosy enough."

Cons:

• "the woman in the kitchen decided to march out back and scream at a server to hurry up and get in to take said food."
• "Got a chicken rose with truffle which had no truffle and less than 100g of chicken, it was basically mushrooms and potatoes with double cream, mac and cheese was standard."
• "There was 18 of us so not easy for them to get the food out on time and all together but they couldn't have done a better job we was really looked after the staff couldn't have been more helpful."
• "staff couldn’t answer simple questions when ordering. food arrived incorrectly, even though notes were entered whilst ordering."
• "Ordered onion rings and they never came. Food standard not great, nothing special."
• "Service is appalling. Order drinks at the bar and then be left sitting for half an hour while the staff mill about and chat."
• "Waited 15 minutes for drinks, over an hour for food, when it did come mine was cold, sent it back, so didn't eat, as didn't want to wait another hour."
• "Very disappointed with here as l feel that the service has been going downhill for awhile."

Ambiance and Atmosphere

Pros:

• "The restaurant it not far from the Theatre and has a friendly atmosphere."
• "The atmosphere was nice, a great place to catch up with friends or family or grab a quick bite mid shopping."
• "Nice place, some Bowie pics, all modern. Really friendly staff."
• "This place has got it all: location, interior design, friendly staff and, most importantly, great food."
• "The ambience was good but the best part of the experience was the play toys for kids."
• "Great place with huge potential. Nice atmosphere & well priced."
• "Love Rococo, such a great place. Tastefully decorated, cosy and busy."
• "Great atmosphere but each and every time we go there the service is diabolical and without remorse from the fairly pleasant staff."

Cons:

• "Stopped for Breakfast. Table sticky, like it had never been cleaned."
• "The locations ambiance was let down by dirty and sticky tables, as well as rubbish on the floor."
• "Decent breakfast option - ordering on the app asked to add a gratuity before anything arrived a bit odd."
• "Very weird place. Pretty much do everything yourself then asked to pay a tip before any food, drinks or service is provided?"
• "Lots of dirty tables and staff were very slow and more likely to chat to each other that work."
• "Service is appalling. Order drinks at the bar and then be left sitting for half an hour while the staff mill about and chat."
• "The tables were sticky though which kind of let's it down."
• "There was a person sat on a table in the corner of the restaurant wrapped in a blanket and basically sleeping on the table."