ASK Italian Reviews Summary

Food Quality

Pros:

• "The food was spot on, just good food well cooked by chefs that clearly know their trade."
• "Every dish was excellent."
• "The food tasted really great, atmosphere felt super soothing and the service was very fast."
• "Handled our allergens with proper care and were clear about their kitchen protocol."
• "The food was delicious and arrived quickly."
• "The food was fantastic."
• "I had their Arcani which was delicious."

Cons:

• "Food was cold and unappetising."
• "The Gluten Free pasta again undercooked."
• "The main course; I had the spaghetti Bolognese, which the pasta was over cooked and the Ragu sauce was tasteless and very bland."
• "Food was bland and a poor attempt at Italian."
• "Some were good, mine was ordinary and bought in."
• "The large portion of calamari I had was extremely rubbery, cold and very under seasoned."
• "Chicken was dry as a bone and the sauce was watery and lacked flavour."

Service

Pros:

• "All the guys I've come across here have been brilliant to me and Jodie plus Ali were especially fantastic."
• "Thank you Chloe and TJ for making it so nice."
• "The service was really fast and the waitress was brilliant, even when we were both being indecisive!"
• "The staff were friendly and helpful."
• "The staff were so kind and patient, especially considering the size of our group."
• "The staff clearly work hard and provide excellent service as well as make it as good as possible for you."
• "Great staff and very helpful."

Cons:

• "We were constantly ignored by waiters."
• "Our waiter was disinterested and unfriendly."
• "Service was incredibly slow - over an hour for food to arrive - not great with a 5yr old."
• "Once it was full & busy, there was a long delay between courses."
• "Each time a place or drink was delivered it was with a 'sorry!' impatient/rude tone, and by a grumpy looking waitress/waiter."
• "Completely disorganised. Drinks forgotten about."
• "Had a bad experience with rude staff who told us at 3pm in the afternoon that because we didn't have a reservation and they only had one chief they were not taking walkins."

Atmosphere & Cleanliness

Pros:

• "The restaurant's got a very welcoming atmosphere in a lovely historical house with great tasting food."
• "Such a cozy warm environment, perfect for winter evenings."
• "The place upstairs is lovely and quiet."
• "A lovely period building added to the atmosphere."
• "A friendly and cosy atmosphere."
• "The venue was clean and and spacious."
• "We were warmly welcomed and thereafter given great, friendly service."

Cons:

• "Tables outside were so dirty that we expected one of the staff to clean the table before taking the orders and serving the food but nothing."
• "But the ladies loos are revolving.. back of toilets dusty and goopy, skirting boards dusty and thick black dirt ingrained into all corners of the room."
• "It came in a dirty bowl with someone else's finger prints and a smeared rim."
• "Walls were covered in fruit flies."
• "Some irritating black flies round table!"
• "The table was very sticky and had obviously not been wiped down for a while, the cutlery was dirty with some items missing."
• "Dessert time, delivered WITHOUT cutlery.....so when a member of our party asked politely the bar staff for some the simple was retorted with a 'yeah in a minute' sarcastic tone."

Value

Pros:

• "As a student, I also appreciate the generous student discount available."
• "Also the fact they took 25% off as a student discount was even better."
• "We had a Nero d'Avola to go with the food and this was very good especially as it was a very reasonable £14.95."
• "Portions are well sized and value for money."
• "The pizza bases tasted so fresh."
• "Great food and wine choices delicious deserts."
• "The aircon was most definitely welcomed during the heatwave."

Cons:

• "Found that the service charge was £3.20 for each meal and for the pair of us worked Out at £6.40. Will ripped off with soda water and lime. It cost 4 pounds. What a rip-off."
• "£13 seems a lot for pizza."
• "Food was good but service was embarrassingly poor."
• "60 quid not well spent."
• "The 'delivery' staff were rude, impatient and sarcastic!"
• "Not very covid safe as no checking you have scanned in."
• "Door open to accommodate COVID requirements, sat in a draft barely warm enough."