Mahzen Reviews Summary

Food Quality

Pros:

• "Food was delicious and reasonably priced."
• "Food was very tasty."
• "The food is just brilliant."
• "The meat is top quality and tender with masses of bulghar wheat and salad."
• "The lamb beyti was incredibly delicious."
• "Possibly the best food I have ever had."
• "Food was amazing and staff really helpful and friendly, food was packed with flavour and presented beautifully."

Cons:

• "Complete rip off for the shared meze, meant for 2 people, only one of each thing per person (4 choices) and a tiny portion of mushrooms for £19."
• "Absolutely disgusting waited an hour and a half for our food and when it finally arrived it wasn't even what we ordered."
• "Some of the bbq meats were a little dry."
• "The food was actually ok but it unfortunately was barely lukewarm when it arrived at our table."
• "Serving size of lamb chops is ridiculously small."
• "Food was not great as well - lamb was dry and chicken wings was all burned."
• "The vegetarian item was not very good."

Service

Pros:

• "Service was attentive and friendly."
• "Friendly unpushy staff."
• "The service was good and the staff friendly and helpful."
• "The service is beyond excellent with no rushing or pressure to complete your meal."
• "After visiting close to closing time staff stayed very professional late on a Sunday night food still very very tasty."
• "Quick, polite service and a nice atmosphere."
• "Very attentive staff service doesn't take an age."

Cons:

• "Had to leave half a bottle of expensive wine too because we had to leave! Gutted! Wont come here again unfortunately :("
• "They blamed me for what I ordered even thought I informed the waitress it needs to be gluten free, not sure what else I could do."
• "The last time I was very unhappy with the service. The staff was looking around and needed to call more than 4 times to reach their attention."
• "No engagement by any of the staff with our group."
• "We were clearly forgotten."
• "It was busy when I visited so food took a while, nearly an hour wait and no-one spoke to us to let us know."
• "Waitress wasn't welcoming at all."

Atmosphere

Pros:

• "The atmosphere is great and as I am an atmosphere person it makes me feel relaxed and comfortable."
• "Restaurant is very pretty with great Turkish traditional music."
• "Atmosphere is really chilled."
• "Nice ambience, delightful Middle Eastern / Turkish cuisine."
• "The restaurant had a nice atmosphere and decorated in the Turkish style."
• "Ambiance was amazing."
• "Very colourful, great atmosphere."

Cons:

• "Also despite being considerate with my young child and not disrupting other diners they made me feel that bringing in a child isn’t something they like. Not family friendly."
• "I do find it off-putting when the staff all wear masks."
• "The restaurant is rather small though, and can be quite noisy at busy times."
• "However there was a waitress working there, who kept on staring at one of our family members and made sly comments."
• "It's really a shame that they don't have high chairs."
• "The service can be slow and if you're not a group of women don't expect much attention from the male waiters."
• "On calling earlier in the evening to add a member to our party we were told they couldn't accommodate."

Value

Pros:

• "Their pricing is spot on for what you get."
• "Excelent food as always, a bit pricey but meat is really tasty."
• "Great portions at a very reasonable price."
• "Well worth every penny."
• "Fantastic Turkish food. Great quality kebabs and done on a dining level rather than a takeaway level of quality so well worth the price."
• "The prices are more than reasonable at less than £5 a pint and £15 - £20 per course."
• "Great quality and value for money."

Cons:

• "Completely overpriced!!! I think in time they will start charging for toilets!!!"
• "Very bad 1 person £28"
• "Drinks were a little on the expensive side."
• "It was a ripoff."
• "The service charge was outrageous was not expecting that never known somewhere to charge a service charge."
• "However the portion size of the food and the price was ridiculous for example for £7.50 I got only 3 pieces of calamari."
• "Had a meal worth £300 and they charged us £30 service fees. NOT HAPPY AT ALL. Food was average."