Wren Kitchens Reviews Summary

Customer Service

Pros:

• "The service we received from Wren was perfect from start to finish."
• "Fantastic customer service, offered drinks on entering, the planning service is great."
• "Excellent service - patient and imaginative solutions followed up by excellent customer service throughout the build process."
• "The staff were all very friendly and helpful, offering hot and cold drinks and even biscuits."
• "A really good service from start to end."
• "Excellent customer service provided by Ben in Southampton Store, great delivery by two friendly guys."
• "Our designer was attentive, personable, friendly and listened."

Cons:

• "Really disappointed."
• "Very overpriced, very rude lady pushing for the sale.... telling us how bad other kitchen retailers are."
• "Stay away from these people, they have measured my kitchen wrong they have sent me broken units, outrageous customer service."
• "Avoid like the plague, they change your design without your knowledge, especially if your designer is Daniel Lipscome."
• "Although our kitchen is lovely, the after care has been horrendous!"
• "DO NOT USE WREN !!! The worst customer aftercare ever."
• "STAY AWAY - the worst kitchen company and nightmare customer service !!!!"

Design & Installation

Pros:

• "Delivery, installation & the fitters/electricians & flooring installers were all respectful in our home, tidy and kept us informed about the time scale of progress."
• "The installers were probably the best tradespeople I have ever dealt with."
• "The whole process was easy from start to finish, even after sales team have been excellent."
• "The furniture is beautifully made and my wife and I are delighted with the end result."
• "The base units and all my extra fittings are of a high standard compared to other known companies."
• "The installation team that Wren chose were professional and efficient, completing the whole install including plastering within 1 week, all to a very high standard."
• "Our kitchen was installed last week as planned and the standard of work and cleanliness of the installation team first class."

Cons:

• "Order was delivered piecemeal and I spent several days waiting in for the deliveries."
• "Wren order number 37113671, so they can reply if they seem fit! The rating would be ZERO if it was possible. Everything about this kitchen company has been a nightmare!"
• "Please do not use this company. Hidden fitting costs, poor workmanship from fitter that Wren supplied no support or care to rectify problems 'we cannot take any responsibility for these'."
• "3 weeks on and I am still trying to get damaged doors reordered, sat around waiting for calls that never happen."
• "nice kitchen, nice finance options BUT was missing parts when came to installation and didn't provide a vital part for the hood to work - had to purchase externally."
• "Damaged and missing parts multiple deliveries. 7- 10 day fit took 5 weeks."
• "However when the kitchen arrived. We were disappointed to find that the more expensive product was supplied with less protection then the standard colour."

Product Quality

Pros:

• "The kitchen quality is really good and looks amazing, we are really pleased."
• "We have our dream kitchen installed now, no issues whatsoever. It is gorgeous, we like the quality and the look of it."
• "Units seem good quality and pleased with two colour colour scheme - fresh new look to our kitchen."
• "The choice in the wren show room was excellent, the designer was very helpful without being pushy."
• "Our kitchen was installed 18 months ago and still looks as good as new."
• "The kitchen itself was installed quickly and looks more expensive than it actually cost."
• "The quality of the units is incredibly high with an attention to detail which I've not seen elsewhere."

Cons:

• "Kitchen come with damage to the panels. Worktop has manufacturer fault and is cracked around gas hob from heat."
• "End of worktop was cut with what appeared to be a blunt saw, causing the edging to be chipped all along the edge."
• "Long story but eventually the kitchen turned up in Nov! We looked at the units and (unsurprisingly (now)) they were of a pretty poor standard! Inside(s) chipped, scratches, marks and just poor quality."
• "I've flushed 11k down the toilet with these people DO NOT GO TO THEM."
• "The worktops caused additional cost as we asked for it in one piece as opposed to multiple slabs stuck together!"
• "When items were later delivered I only ever found out from various delivery companies rather than Wren."
• "My case/complain is open from last year. Wren ignoring my emails and not responding to any."