Design Time Reviews Summary

Customer Service

Pros:

• "Really good design job by Maxine followed by great follow up customer service from Paul."
• "Paul was there to see us through it. His customer service is 100%."
• "The service was first class from initial visit, design presentation through to delivery and fitting."
• "Fantastic customer service from beginning to end."
• "Everyone including Mark the designer, and Paul the project manager were so helpful."
• "Her communication throughout the project from the initial consultation to completion was superb."
• "Customer service was outstanding with a 'we'll sort that' mentality."

Cons:

• "This is the sort of company Watchdog warns you about. Avoid at all costs."
• "I have now been referred to the toilet company to complain with them directly which is completely unsatisfactory as this should be something Design Time does on my behalf."
• "However, a number of issues subsequently arose and it proved difficult to get either Design Time or Dhaminder interested in resolving them."

Design & Installation

Pros:

• "Maxine did a great job of taking on board all our ideas and requirements to come up with the design."
• "The software/VR was particularly useful in giving us a good idea of what the finished product would look like."
• "The team of installers were Ian, Kevin and Stephen who worked hard to ensure that we experienced very little inconvenience."
• "Maxine produced some very helpful ideas which she was happy to develop in consultation with us."
• "The fitting team were brilliant, working cleanly and efficiently."
• "The fitters both Matt and Darren were fantastic and always kept us informed, the attention to details from both the design to the execution of fitting is amazing."
• "The installation was completed by Dhaminder who has done a fantastic job."

Cons:

• "Every family member who visited my house and see kitchen saying lot of bad words."
• "At least one of the issues which has arisen would appear to be as a result of poor workmanship."
• "After spending a lot of time and effort discussing the design, this company decided to make sweeping changes and thought they could hide that which meant it was a battle constantly to try and get the kitchen that had been agreed."
• "Having commenced the build in late September, it was not finished by January 2017 for various reasons and delays."
• "The work was finished earlier than expected, but let down by a poor ordering process ie chosen tiles not available, incorrect sink delivered, toilet delivered without fittings."

Product Quality

Pros:

• "High quality products, great soft closing draws & hinges."
• "The products were of a high standard too."
• "The quality of craftsmanship shown by Mark is truly outstanding, he takes such pride in his work and is an expert in his field as well as being a perfectionist in his finish."

Cons:

• "However, for the past 18 months I have had ongoing problems with the toilet seat moving out of place."

Professionalism

Pros:

• "They put down protective flooring, were very respectful and professional."
• "We were extremely impressed by the professionalism, friendliness and expertise of both Kevin and Ian who carried out the installation."
• "Very professional and could not fault service provided."
• "Everybody was extremely hard working, courteous, efficient and professional throughout the whole process."

Cons:

• "Be aware that Design Time only offer a 12 month installation warranty."