Wren Kitchens Reviews Summary

Kitchen Design and Designer Performance

Pros:

• "We were so lucky to have Cristian as our kitchen designer."
• "Cristian really helped us incorporate all the features we wanted, including some changes near the end of the process."
• "Our kitchen was designed by Cristian from Reading showroom and he did an excellent job."
• "Our designer the second time round was so much better, the first kitchen we brought from Slough but this time we decided to go to Reading and it was so much better."
• "Our designer, Cristian, was always friendly, patient and accommodating."
• "Our kitchen was designed by Ronnie in the Reading showroom and she came up with ideas and was accommodating to several changes that we requested."
• "From start to finish our Wren designer Cristian had it all in hand."
• "My kitchen designer was Cristian Carcalea and he was nothing less than amazing."

Cons:

• "Wren also sent us incorrect replacement items, delaying our installation."
• "Supplementary works price estimates from Wren are completely incorrect, causing significant additional costs."
• "Installation from WREN is actually the worst part as it is outsourced to a 3rd party who has no coordination with the supplier or delivery teams."
• "We gave the ideal cupboard sizes to the designer Richard, he said they are able to do it. But then he keep making mistake and even made mistake on the contract!"
• "Please make sure you record everything about the discussion between you and the designer also request formal email to confirm everything, otherwise you will absolutely be regretful."
• "The designer lies, and the manager David was very rude."
• "Fitters and designers do not communicate compatibilities so our design had to be changed after the fitters visit."
• "Dean Thurston as Showroom Manager I would kindly advise you to have a chat with Martin as for me the experience was just appalling."

Customer Service and Aftercare

Pros:

• "We cannot fault the service we received and from our experience, I wouldn't hesitate to recommend a Wren kitchen."
• "The after sales service has also been amazing, they are so happy and helpful."
• "The customer service is nice and was sent in a day."
• "Post sales support was excellent so I feel confident should any problems arise in the future they will be dealt with quickly and satisfactorily."
• "My daughter will be getting a new kitchen in the near future and based on our experience she will be going to Wren."

Cons:

• "Wren as a company I think show a fantastic show room and the kitchens do look wonderful but please take a closer look and do all the research possible before going ahead."
• "The WORST customer service I have ever experienced. Failed to deliver our kitchen and sink on 4 separate dates."
• "Worst place I have ever been to, the staff are very unfriendly and do not have a lot of knowledge of their products."
• "The Wren customer service team at head office are a disgrace."
• "Customer service is not up to par and quick to 'complete' job despite issues ongoing with no follow up."
• "Very disappointed experience! Stay away from the Wrens! We gave the ideal cupboard sizes to the designer Richard, he said they are able to do it. But then he keep making mistake and even made mistake on the contract!"
• "This company is all advert and no substance. The customer service is appalling."
• "If I could leave 0 stars then I would. The WORST customer service I have ever experienced."