Wren Kitchens Reviews Summary

Design and Planning

Pros:

• "The design stage went really smoothly and our designer was very good at listening to our requirements and helping tackle any problems."
• "The design team listened to what I wanted, and then proceeded to create a magnificent kitchen."
• "Chris at the Gloucester branch really worked very hard to design us a kitchen, which met our specific needs."
• "The designer was super lovely and she made recommendations which saved me money and made good suggestions."
• "The 2 designers we saw were both keen to give us what we wanted at the budget we had."
• "The professional planning and design process was very impressive."
• "Designers who want to spend time getting it right for you and are thoroughly nice people."

Cons:

• "Both the showroom and customer team were unresponsive."
• "I discovered a flaw with the kitchen design after taking delivery."
• "They got the measurements wrong despite visiting me before to measure and created a not adequate design for my kitchen, a lot of gaps or not enough space for the furniture."
• "The design included all sorts of things I was 'sold' but didn't need."
• "The cupboards couldn't close due to a missing corner post, the measurements were wrong and the top overhangs from the bottom."

Delivery and Installation

Pros:

• "The delivery came an hour before it was due."
• "Our kitchen was delivered during lock down and all was done with such safety and professionalism."
• "Organisation of the delivery was very professional, on time and complete."
• "Delivery was made as promised and the fitter was fantastic."
• "Everything was delivered at the arranged time by 2 very courteous delivery men."
• "Delivery was great & the after sales team for a replacement door."
• "The date of arrival was given to us and arrived on the day arranged."

Cons:

• "We were left without the bare bones of a kitchen for almost 2 weeks."
• "Had 2 delivery dates set on paper with the company and on both days the kitchen was undelivered due to missing parts."
• "Delivery team poor as broke the sink and other items, then sent the wrong replacements."
• "The installer cut the work surface too short, our kitchen is incomplete, we ordered the kitchen in January still not finished, been waiting for the last 2 weeks for an installer to finish off the job."
• "2 x worktops missing took 5 days to get them (held up fitter he wasn't pleased)."
• "The kitchen items were pushed along the floor of the lorry rather than being carried."
• "A chip out of the corner of the ceramic sink!!"

Customer Service

Pros:

• "The staff were knowledgeable and courteous."
• "Absolutely fantastic customer service, listened to all our wants wasn’t pushy in the slightest."
• "Won't hesitate to buy our next kitchen from Wren."
• "I wouldn't hesitate using them again when we move into our next property."
• "I’d recommend Wren without hesitation!"
• "All the staff have been courteous, understanding and never pushy."
• "The customer service throughout was brilliant."

Cons:

• "Wren Kitchens where poor quality is standard and comes at a price..."
• "Worst customer service ever - Even after sending a letter to the managing director."
• "Awful awful company, the customer care well there’s none."
• "Sadly Wren do not care. The after sale service is shocking!!"
• "The lack of customer service has completely ruined what should have been a good experience."
• "Unbelievably bad after sales care."
• "Very poor service, made so many mistakes would take too long to list."

Quality and Value

Pros:

• "They've provided is with an extremely high quality kitchen."
• "The Quality of the kitchen is superb."
• "Our Wren kitchen is excellent quality and good value to money."
• "The kitchen is now fitted and we are impressed with the quality and the service provided all round."
• "We cannot fault the quality of the units or work tops."
• "The cupboards are very strong and good quality we opted for infinity plus with the 22 mm doors well worth the bit extra cost."
• "The kitchen looks fantastic with a premium understated finish so it blends well with the rest of the room."

Cons:

• "A scratch mark on one of the units."
• "Disappointed from the installation as my freshly done walls are left scored, kitchen cabinets not aligned with the flooring."
• "Cheapish but not very cheerful kitchen from Wren."
• "Receiving doors that are wrong for the second time and being told that something that is poor quality 'is standard', really not what you expect."
• "The worse kitchen to be fitted. Awful service."
• "A very disappointing experience for an average end product."
• "Faults with taps for bathroom and kitchen. Bath cracked when installed."