Formula One Autocentres - Southampton (Hedge End) Reviews Summary

Customer Service

Pros:

• "Great customer service. MoT completed on time, no delays."
• "Brought my car in as my engine light went off in whilst I was the area, got abruptly turned away from Halfords opposite. Was met with such lovely and helpful guys who quickly found the problem and solution for me and efficiently fixed meaning I didn’t have to fork out for recovery."
• "Staffs are helpful and friendly in providing all kinds of information about the booking and the scheduled work to be performed."
• "Both times the staff were friendly and offered a great service."
• "The Hedge End branch have always been brilliant for me."
• "The team in reception where helpful and cheery."
• "The staff were very polite and helpful, I will definitely use them again."

Cons:

• "I received the level of service that the garage trade is famous for - disinterested staff, worthless booking systems."
• "Awful time keeping, awful customer service and couldn’t even provide me with a receipt."
• "Absolutely discussing service, was standing there for 10 minuets waiting to be seen whilst the man was chatting away."
• "rude and miserable receptionist."
• "This 'Manager' should not be allowed anywhere near customers as clearly he cannot deal with customers and becomes defensive and rude when questioned as to why things take so long."
• "Appalling Customer Services. Manager is VERY RUDE. Avoid at all costs!"
• "Rude on the phone to boot."

Booking and Scheduling

Pros:

• "Had 2 new tyres fitted to the front, booked online, all done quickly."
• "I had my car booked in for 0900hrs, I arrived at 0855, handed my keys in and walked across to MacDonalds to get a coffee. Walked back and sat down for maybe 3 minutes before my car was ready."
• "Booked online. Great service Great prices."
• "Easy to find the tyre size I wanted, quick and easy appointment booking and payment."
• "Booked online to have two front tyres replaced. Best price I could find so decided on Formula One as I have used them several times before with no issues."

Cons:

• "2nd or 3rd pre-booked appointment and still kept waiting for 20 minutes by walk-in (unbooked) although I was 10 minutes early."
• "Booked an MOT through their webpage for a Saturday. Arrived at the place 1 hour ahead to be sure that they have all the time needed, and they tell me they can't do it because the technician is 'going home in 15 minutes'."
• "What is the point of having an appointment system that obviously does not work?"
• "The online booking was a waste of time as it was over an hour past the slot I had booked before the car went in."
• "Booked an appointment online for bank holiday Monday, called to confirm + had two confirmation emails. Turned up for the appointment to be told it's booked in for tomorrow and maybe I'd booked it wrong."
• "Booked my car in yesterday online to have my air con done for the next day."
• "Booked an MOT online and turned out they weren’t even open."

Quality of Work

Pros:

• "I had my front left tyre replaced by Formula One a few months back and was impressed with their service."
• "Just had 2 tyres fitted all done on time, wheel alignment could of been paid for but they had already adjusted them so gave me a choice of paying or not, so they are very honest as well, would highly recommend."
• "Staff members very fast efficient and friendly. I cannot fault service price and efficiency of Formula one."
• "The usual exceptional service from F1."
• "Always a good service - I always research prices pretty thoroughly, and they cannot be had cheaper than from F1 (fitted and balanced)."
• "The tyre replacement was done quickly and efficiently."
• "Full service, rear discs, wheels aligned & balanced, price was less than Halfords quoted, work completed on time, friendly staff."

Cons:

• "They lost one of my wheel centre cap which I didn’t notice until I got home."
• "Part was wrong which they lost and lost the paperwork from the car that i provided so they could get the exact part."
• "They fabricate issues and three times now my car has left in a worse condition when it went in!"
• "They said they had trouble inflating the new tyres which didn't fill me with confidence."
• "They didn't rebalance my wheels after refitting my old tyres."
• "My car was damaged while in their care."
• "Tried to scam me by damaging my car to force me into buying expensive parts."