"The customer service from start to finish was first class and they weren't pushy which made them refreshingly easy to deal with."
"Their product knowledge was excellent, they always called me back when they said they would and everything that we agreed Re my purchase was honoured."
"Excellent customer service from faisal and raj highly recommend them excellent car good price service 11/10 treated my baby boy to a pizza from next door nice one guys looking forward to buy my next car with you well worth the 2 and half hours drive to you."
"Amazing Customer Service and Staff, highly recommend visiting if you're looking for a new car this is the place to visit, I've changed 3 cars with these guys each vehicle has been perfect !!"
"One of the best customer service experiences I have ever experienced."
"Their service was so welcoming, we actually felt like 'family'!"
"Excellent customer service, outstanding knowledge of the cars they sell, professional from start to finish!"
Cons:
"Terrible service and untrustworthy characters."
"They made it uneccessarily painful, unpleasant and costly to resolve; everything they said was untrustworthy and entirely unsubstantiated."
"Sold me a car for £12k in September, the car is totally unsafe and dangerous."
"TERRIBLE - strongly recommend you avoid."
"DO NOT BUY FROM HERE ..AM SO MAD I CAN'T EVEN SPEAK..BUT READ ALL THE 1 STAR RATINGS THEY WILL TELL YOU THE TRUTH."
"They’re concerned only with £££ and not at all with their customers or their reputation."
"Time wasters. Arranged an appointment to collect a car and arranged the finance for today. Then got a call from then as we were on the way there to say they sold it to someone else!"
Vehicle Quality
Pros:
"Purchased a very nice Porsche Cayenne from FM Motors."
"The new vehicle was ready the next day as promised with no problems!"
"Great service from start to finished, purchased a BMW 120D M sport, Drive like a dream."
"Left with a beautiful BMW X6!"
"Very happy with the car I purchased."
"The car was spotless and worked great for the first week."
"The car was exactly as advertised and I am thrilled with it."
Cons:
"Car seemed ok but we had problems in the first 6 months."
"I bought a car end of October 2018 and less than 2 months the car went into a limp mode and could not drive more than 50 miles per hour."
"Shortly after purchasing vehicle realised the back electric window didn't work reassured by owner of F M Motors he would order the sensor needed-----still waiting over a month."
"The disappointment was that the dealer would not replace the front tires which were illegal tread at the time of sale."
"I bought an Audi A4 convertible in November and from the day I bought it I’ve had problems with the engine and smoking through exhaust."
"It had quite clearly (when pointed out to me by professionals) been poorly repaired, obviously in order to sell the car to someone like me."
"Paid £13,000 for a BMW with so many issues."
After Sales Support
Pros:
"Even after the car was delivered the aftersales help that he provided was excellent."
"Have bought several second hand cars in the past but the experience with F M Motors is so good that I had to write this review."
"Both cars I had requested to view were clean and ready for me when I got there."
"They are a very helpful car dealer who really are there to help you get the car you want."
"Nothing was too much trouble - from answering my multiple questions, to the test drive of the vehicles."
"The guys were really helpful and honest, and the car was great. It still is."
"The team at FM Motors were amazing from start to finish."
Cons:
"WAIT FOR *KARMA* AND IT WILL COME TO YOU ONE DAY faisal mamood AND raj....GOOD LUCK WITH RIPPING OFF PEOPLE."
"The company now claim they have gone into administration."
"Promised a full refund of my deposit with an official receipt to prove. Tried to only return my refund partially."
"DO NOT BUY FROM HERE ..AM SO MAD I CAN'T EVEN SPEAK..BUT READ ALL THE 1 STAR RATINGS THEY WILL TELL YOU THE TRUTH."
"Very bad experience with FM motors bought a car within 3 months it has started giving problems already spent lots of money spoke to the owner many times to sort this out, he promised but later ignored very poor service."
"They advertised it that day without even checking it over."
"Not happy with this company seemed ok when we bought the car but sadly had a few things go wrong with it within the first month took back to them to have fixed and sadly same problems come back and they ignored us."
Honesty and Integrity
Pros:
"Faisal what a gentleman very highly recommended top service also top quality cars."
"I would have no hesitation in recommending them."
"Buying a car from these gents was a painless and stress-free experience."
"These guys were beyond amazing."
"Buying a car from them was a great experience."
"I can't speak highly enough of the service I received."
"Very pleased. Couldn't recommend more!"
Cons:
"Terrible service and untrustworthy characters."
"They made it uneccessarily painful, unpleasant and costly to resolve; everything they said was untrustworthy and entirely unsubstantiated."
"WAIT FOR *KARMA* AND IT WILL COME TO YOU ONE DAY faisal mamood AND raj....GOOD LUCK WITH RIPPING OFF PEOPLE."
"They don't even deserve 1 star."
"TERRIBLE - strongly recommend you avoid."
"DO NOT BUY FROM HERE ..AM SO MAD I CAN'T EVEN SPEAK..BUT READ ALL THE 1 STAR RATINGS THEY WILL TELL YOU THE TRUTH."
"These guys are the most rudest and unprofessional auto traders I have ever come across."