Sturgess Hyundai - Leicester Reviews Summary

Customer Service

Pros:

• "The customer service with Hyundai has been exceptional. As soon as I go in through the doors. Everyone gets you to feel welcomed, always with a happy smile."
• "Had the most amazing experience from Robbie at Sturgess. He really is the best and a credit to the company."
• "James Fry was an absolute dream; so well informed and knowledgeable. He really took his time to make sure I found the car that was right for me."
• "Fantastic experience from start to finish. I dealt with Ellie who made it a very easy and an enjoyable experience who was always happy to answer any questions that I had."

Cons:

• "Rubbish service from Service department. They charge for investigation fee for my new car after done the service."
• "Sturgess Hyundai Leicester have absolutely appalling customer service. They don't answer or return your calls for weeks!"
• "Terrible...I walked into the showroom today and walked towards the back towards the car I wanted to buy...I stood there for 20 mins and not one person approached me."
• "Unfortunately we had problems with the first car we bought, and after weeks of issues with the garage (not Sturgess) we contacted Sturgess for some help."

Vehicle Quality and Selection

Pros:

• "I finally got the car recently dark knight grey with velour leather seats. It come in showroom as a wrap ribbon 🎀 on the bonnet."
• "I was really impressed with the Hyundai Ioniq 6 on Motability only £3000 deposit. Unbelievable for such a brilliant car all electric 300 + miles full charge."
• "Spoke to sales agent James Fry who was very upfront with matters, he sent me a detailed video and I was happy to purchase it."
• "This is our 3rd time purchase from Sturgess Hyundai in Leicester and every time we've had a seamless experience from start to finish."

Cons:

• "Whilst there the garage gave my car a quick check over. They noted a few minor issues."
• "We purchased a second hand car for 22k from this dealership and we have had nothing but problems."
• "Sturgess got be consistently good service, the sales man I deal with Kiril is a step above the normal sales person. Attention to detail and customer service and making sure you get the right deal, he’s a credit to the Sturgess group."
• "The service provided was excellent throughout our experience. Kiril ensured we were kept up to date right from us wanting to purchase the car from 150 miles away, through the purchasing, and even addressing a couple of little jobs that were required on the car in order to finally seal the deal."

After-Sales Support

Pros:

• "I contacted Sturgess dealership to report the findings and their after sales manager Ty Wilkins kindly offered me to get these rectified."
• "My sales representative Darshan was awesome. He was helpful and friendly but most of all transparent and honest."
• "Sturgess have been excellent and I couldn’t ask for more. James has been a credit to the team, he’s been able to me informed throughout my time waiting for my vehicle."
• "Excellent dealership customer service this is how a business should be run truly honest and caring team."

Cons:

• "They spend months for a recall and don't give a courtesy car for 10 days after! Just got the car back a week ago from a recall and a service and now an engine light has come on and they won't return my calls!"
• "I visited Sturgess Hyundai with my friend who was purchasing a car from them on the motorbility scheme. James was very thorough explaining the ins and outs of the car."
• "My husband had a fantastic service at Sturgess Hyundai. He was guided throughout the process of buying a car by a wonderful and lovely salesman Kiril, who went above and beyond to assist him and to make sure he was happy with everything when he went to pick the car up."
• "I recently purchased a used vehicle and part-exchanged my old one with Sturgess Hyundai Leicester. I received a very professional service from all involved, with particularly excellent communication and help from Carl Bennett throughout the process."