Address: Copnor Rd, Hilsea, Portsmouth PO3 5HS, United Kingdom
Phone: +442392654645
Rating: 4.0
based on 126 reviews.
Food Quality
Pros:
"The food was well cooked and hot and the desserts were lovely too, so our group were pleased with the whole experience."
"The food is always tasty but they do like to put bacon in everything! If you are a bacon fan that's perfect."
"I had a Yorkshire Pudding Beef Wrap which was delicious and couldn't help but go for some dessert."
"The Salmon Wellington is very good, great pastry and full of salmon and prawns in a very tasty sauce, much better than I expected it to be."
"You can always get a wonderful meal at your carvery."
"The food was great, I had to ask 2 times for our drinks and had nearly finished my meal by the time they arrived."
"Meat was cooked lovely, I had turkey, gammon and pork. Lots of choice of vegetables and different types of potatoes."
"The food was either burnt or so hard you couldn’t eat it, we waited another 20 mins for fresh but wasn’t that much better sadly."
Cons:
"Other than the tinned tomatoes and the baked beans, everything was either overcooked or undercooked."
"During our visit we overheard numerous complaints about how dirty the plates were. The bacon was white, hash browns were soggy."
"Chef is rude... potatoes and swede was hard swede lumpy gravy was like water."
"The queue was enormous with 1 person cutting meat... My stepfather who is suffering mobility problems with long covid had stood for over 25 mins."
"In all honesty I thought the whole experience was horrible. The premises itself were dirty, disgusting and falling apart. The food was mediocre."
"They should have a rule that kids aren't allowed to serve themselves. I saw kids picking boogers in line and then using those hands to dish up their sides."
"Fast service. Carvery was good but could be hotter. The children's burger was terrible."
"Unfortunately their oven was broken and we didn't get to try the Yorkshire puddings."
Service
Pros:
"We were served by a very polite male member of staff who had a good personality and sense of humour."
"The service from our table waiting staff was excellent, I was in a group of more than twenty and the pub was busy, nonetheless all our drinks and food orders were taken promptly."
"The lady who served us our drinks however, was very well mannered and personable!"
"Had a meal here last night with a friend and we were the last to go up and get food, which led to us getting a little extra meat which was lovely."
"We got a drink sat in garden. Then we’re called to table. The waitress showed us to the table. Was very polite and answered are questions."
"Staff were fantastic with a 1st time visitor who didn't know what he was doing, during a very busy Sunday dinner period."
"We were seated quickly by our lovely server."
"Always have an amazing experience. The food is delicious (even when delivered) & the service is always so lovely."
Cons:
"The service was poor. I had to go and waitress to order a couple of times."
"The reason for this queue is they take forever to get plates and some food out, (usually eggs)."
"The staff asked if we wanted pudding and would be back over, after half an hour we had to go find someone to say can we just have the bill instead."
"The queue was enormous with 1 person cutting meat... My stepfather who is suffering mobility problems with long covid had stood for over 25 mins."
"We were left waiting a fair while at the reception, staff ignored us, no acknowledgement given to us."
"This restaurant is not child friendly and the staff were really unhelpful."
"While the food was pretty decent the visit was let down by the rudeness of your front of house staff."
"Cheap carvery, kind of. You get what you pay for. Firstly the waitress was great, helpful and polite, can fault her. That's the only positive."
Cleanliness and Ambiance
Pros:
"It's a very clean and well run Toby's!"
"You can always get a wonderful meal at your carvery. This year was the same as last year, good service, good food and very festive."
"I booked Breakfast with Santa for my Daughter and two Granddaughters for the second year running and it was, yet again, fantastic, you do, without doubt, actually book the REAL FATHER CHRISTMAS!!!!! The children were in utter awe, food as always was delicious, thank you 🤩"
"Very good location and not hard to find. An excellent choice for roast lovers. Staff are friendly and helpful all the time."
"The waitress we had was 10/10 always checking we had everything and nothing was a problem when we asked for plates for the babies and when 1 of the babies was crying she came sat and chatted to him."
Cons:
"Visited Saturday night. The place was dirty and tired, which was made worse by being packed in."
"Chairs are a bit dated, that is an under statement, they are so old and worn out."
"In all honesty I thought the whole experience was horrible... The premises itself were dirty, disgusting and falling apart."
"The floor underneath our table was disgusting and there was dried up food on our menu."
"The restaurant itself is rundown, tired and in need of serious refurbishment."
"You don't go out for dinner to be made to feel like you're an unwelcome nuisance. All the attitude happened before we were even seated so, needless to say, we didn't stay."
"I don't like the back room where we were seated. It's overcrowded and not a comfortable experience and frustrating when a third of the main resurant is unused."
"Awful visit. Food leathery or raw. You never get decent stuffing. Every time my friend or I book we say that there are 2 little s that require high chairs AND SPACE. They then place us right in the middle of the walkway blocking wheelchairs, other pushchair, creating a hazard for the elderly and risking a hot dinner down the backs of the babies."