GAIL's Bakery Notting Hill Reviews Summary

Customer Service

Pros:

• "The staff are lovely and very helpful."
• "The service was excellent."
• "The staff is friendly, helpful and polite!"
• "Friendly staff and great service - highly recommended."
• "Staff were kind and helpful while taking your order."
• "Served by the lovely Yasmin. Despite the flurry of customers she couldn’t have been lovelier."
• "I've been going to Gail's portabello Road for quite some time now and I must say the staff are the best, always smiling, engaging with customers."

Cons:

• "Horrible experience. After putting my mask on and walking in, the lady working there told me off and said it was closed."
• "It's very regrettable that this location has poor customer service."
• "Went to use the loo but there was no loo roll. Asked a member of staff to help and she said 'ask someone else I'm leaving work now'."
• "I live in the neighborhood so it has been quite a few times that I've visited this place. And I always notice that whoever the staff is, they give you so much ATTITUDE."
• "Awful place, staff slow and unhelpful, all the food is on display people coughing and sneezing in front of the food, unhygienic!"
• "Just very rude, I assume she was a senior staff as she was teaching guys the POS."
• "Seriously, if you're unable or unwilling to provide customer service, pick a different profession."

Food Quality

Pros:

• "The 'Potato & rosemary sourdough' is one of a kind. I have never eaten tastier bread."
• "Make a point of visiting on Thursdays or Fridays to pick up there marzipan Challah, a traditional Jewish sweet bread with marzipan running through it."
• "Food and drink are very good! Above standard I would even say."
• "I’m addicted to the Soho buns and the spinach & feta roll."
• "They have delicious bread and pastries."
• "The stuffed croissant was lovely."
• "The ready made food here is certainly very good. The sausage rolls are a particular favourite."

Cons:

• "The scones are not good. They aren’t heated. So u eat hard scones, which maybe stale."
• "Two stranger people approached to our table during our lunch 10 min from each other, the second one was really intrusive and started to touch my brother and our things/food on the table. Nobody of the store helped us to send him away."
• "Fruit flies seen sitting on the pastries and food."
• "Bought an egg frittata slice to eat in on a wet and windy day and it was served COLD."
• "Shop was dirty, and my cinnamon pecan cake was as a dry as a bone."
• "The kitchen was closed at 2:00 pm, so they refused to even toast a bagel for me."
• "Very chaotic service, had to wait for baked eggs that never came (after waiting for 45 min), had to ask for a refund."

Ambiance and Cleanliness

Pros:

• "Very cute café, we were wandering around and entered randomly since the place looked nice from outside."
• "The aesthetic is primarily wood-based, with a classic bakery light-brown colour scheme that is ideal for a breakfast or brunch situation."
• "Located in the main Portobello road, tourists friendly, great staffs, great coffee, pretty good looking pastries."
• "The ambiance was inviting, offering a cozy atmosphere to savor these delightful pastries and drinks."
• "Nice place to take a break from the crowds on Portobello Road."
• "The atmosphere is cozy and everything is delicious."
• "GAIL's Artisan Bakery has the scent of fresh coffee and croissants when you enter so it’s my favorite place to spend the Sunday morning with a friend."

Cons:

• "The tables were dirty. For the price we expected better."
• "Especially after customers leave, tons of pigeons jump on the table to eat the leftovers."
• "The tables had a bit of a film over them and the dishes were slightly dirty in some spots."
• "The place is overcrowded and you have to find a table than Queue at the counter to order and finally wait for the food to come at the table."
• "Not secure place at all !!!!... We are very disappointed about service management overall. I do not recommend this place at all!!!!"
• "The toilet is downstairs and right next to the kitchen. Unfortunately, they only have 1 toilet (unisex). It was filthy."
• "Wifi is horrible and not good enough to work with."

Value and Pricing

Pros:

• "WiFi was reliable."
• "Reasonably priced."
• "The price is acceptable."
• "Prices are reasonable all things considered."
• "Delivery available: min £30, order before 12pm for next day delivery."
• "Good food, good drinks."
• "Great lattes and cappuccinos, lovely pastry and tasty dishes."

Cons:

• "For the price we expected better."
• "Almost always the cup is half empty."
• "1- too expensive 2- huge price difference between eat in and take away 3- some take in prices not written, actually some prices have not been written at all!!!"
• "The takeaway cup is small, it doesn't fit the name large."
• "nice location, however if you are a celiac (gluten free) Do NOT go there for breakfast, very inflexible menu with 'nothing' on the menu for celiacs or gluten free."
• "This Portobello Road branch of Gail's fails. It's simply not designed for the volume of people trying to visit it."
• "Why not doing a proper full table service during rushing hours ??! This will help people finding a seat and avoid any frustration."