Mercedes-Benz of Aylesbury Reviews Summary

Customer Service

Pros:

• "Brian was very patient with us and answered all our questions in person and via email/phone promptly."
• "Jaeden was excellent from start to finish, providing the perfect blend of information, approachability, and professionalism."
• "Mr. Ryan Appleton went above and beyond to make me feel welcome and valued."
• "Armani Ahmed was so professional and made the whole process smooth and enjoyable."

Cons:

• "I have been disappointed by the service on a few occasions at Mercedes in Aylesbury."
• "The specialists I dealt with were incompetent and unprofessional."
• "The company should really think and be extra vigilant when describing a car, as not only have I wasted my time and petrol."
• "Was left waiting at the train station for over 30 minutes despite multiple calls."

Diagnostic and Repair Services

Pros:

• "The entire process, from the start was smooth and transparent."

Cons:

• "I paid £149 for diagnostics and they didn’t manage to find out a diagnosis for the issue in my car."
• "I paid £198 for the additional diagnostic, which took 3 hours."
• "The first time, after asking them to repair anything needed, it went wrong again within a few days."

Sales and Purchase Experience

Pros:

• "Overall, I was very happy with the service provided. Thank you again."
• "I would highly recommend this dealership to anyone in the market for a new vehicle."
• "Recently purchased a GLA through Vertu Mercedes in Aylesbury. Jaeden made the whole process so easy and stress free."

Cons:

• "So, I set off on an 80-mile journey to the Aylesbury showroom. To arrive to find the car with NO panoramic sunroof! A complete waste of journey."
• "I appreciate I was buying a second-hand car, but you expect so much better when you spend over £50k."

Communication and Follow-up

Pros:

• "Once everything was signed and sealed he kept in touch by e-mail and phone to make sure I was happy and enjoying my new car."
• "Since I have collected the car, Neil has been in touch several times to check that we are happy with our purchase."

Cons:

• "Been calling for over a week for a quotation from the commercial team no answer at all was promised a call back nothing."
• "When booking a service, the agent I spoke to was completely disinterested."