Mercedes-Benz and smart of Hertford Reviews Summary

Customer Service

Pros:

• "Really impressed by the customer service offered by Mercedes Hertford."
• "The person I dealt with called 'Danni' was really helpful, sweet and knowledgeable."
• "Also Raymond, went above and beyond to assist."
• "I have always found the lady at the reception and the service staff excellent communicators and very helpful."
• "Thank you so much for the superb customer service I received recently from Mercedes Hertford."
• "Great customer service, especially worth naming, Steve Clark here."
• "Your colleague Chisala dealt with them in the most professional informed and pleasant manner imaginable."

Cons:

• "Awful Smart salesman called Ian. Made me feel as if it wasn’t worth his time to even match a previous quote."
• "I really felt pressurised on making an unwanted purchase and to be honest, he didn’t explain anything about the car so I didn’t know what I was buying apart from it being an A-Class Saloon."
• "Called and messaged countless times with their sales team no longer wanting to deal with the issue and ignoring me."
• "Customer service was non existent on both visits, good luck trying to even be acknowledged."
• "Unfortunately he didn’t listen or ask any questions that were helpful to us."
• "The sales chap was just not interested in talking about the different lines for the GLC range."
• "Very unprofessional. DO NOT USE this dealer. Monkey business dealership."

Vehicle Condition & Quality

Pros:

• "Purchased a used E220 (2020). Had been assured the vehicle had been thoroughly inspected and prepared to a good standard."
• "I’ve asked the salesman to personally inspect the vehicle for any dents, scratches, scuffs on the bodywork, interior and wheels of which I’ve been told there are none and the vehicle is ‘mint’ and as good as new."

Cons:

• "when picking up the new car it was dirty, covered in dirt"
• "Damage to my vehicle from an accident was not repaired, they sprayed the wrong part of the car and failed to repair the actual damage."
• "The absolute worst Mercedes dealership I’ve had experience with. Bought a GLE online, was told the car was in great condition."
• "Would suggest you avoid sending your vehicle to their 'approved' body works repairer - HILTON COACHWORKS."
• "The loan car was given to me with no fuel and on reserve, it was dirty outside and unwashed and full of crumbs and empty sweet wrappers inside."
• "Bought a c43 AMG from this cowboy outfit. The car kept losing pressure on front wheel (which they had allegedly refurbished prior to sale), however due to covid and other commitments I just kept refilling air until eventually I took it to tyre shop and they discovered the rim had a crack in it."
• "To top things off we found the engine warning light on when we went to drive away."

Professionalism & Staff Attitude

Pros:

• "Don't worry, no hard sales only professionalism, a pleasure to deal with."
• "You are able to wait inside if you would prefer. Reception is friendly and professional."
• "Dean the technician is an asset to the team! Absolute gentleman."
• "As for your lady at reception, she was absolutely delightful."
• "Both Jack and Kyle are incredible courteous, prompt and communicate really well and they both ensure the customer is always happy."
• "Great merc dealership & after sale, I have been there twice, can’t fault anything.. that’s exactly what you expect from a premium brand."
• "My wife bought a c43 convertible and I have to say from start to finish absolutely fantastic service."