Address: Ampthill Rd, Bedford, MK42 9QZ, United Kingdom
Phone: +441234430523
Rating: 4.5
based on 489 reviews.
Customer Service
Pros:
"Mercedes-Benz of Bedford always go above and beyond for their customers."
"Hands down the best sales person ever and just a really lovely person to deal with."
"I couldn’t be more happy with the service I received from the team at MB, Bedford."
"James was very knowledgable and helped making sure we drove away happy."
"Hayley was AMAZING! She held my hand through the entire process and put up with my indecisiveness when choosing a car."
"I received exceptional service from Ben and Ollie. All my questions were answered professionally supported by an open and transparent purchasing process - which I value and appreciate."
"Great customer service received by Hayley & Teresa at Mercedes Benz Bedford."
Cons:
"Really disappointing experience buying a 2019 C63 from this dealership/Sytner."
"The advisor who answered the phone didn’t solve my query and I don’t think he understood what I was after."
"Shoddy business tactics, poor customer service once transaction had been made, whole team is sales rather than customer service focused."
"Called five/six times to chase my car that came in for diagnosis well over a month ago and nobody is calling me back."
"Poor service Wanted to purchase a car, no keys handed over."
"This person isn’t pleasant to do business with. When you communicate with your customers, you need to maintain a level of professionalism and good manners."
"Very unhappy. Used in the past and were always very good. But, recent experience has been terrible."
Staff and Sales Representatives
Pros:
"Fabrice facilitated an amazing opening experience with the car in the showroom, specially covered with a personalised sign for my partner."
"James was brilliant from start to finish in the purchase of our new car."
"Fabrice was absolutely fantastic, extremely knowledgeable, no pressure, friendly, compassionate and supportive."
"He has been extremely helpful in not only making and sending videos of the car but also replying promptly to emails."
"I actually purchased the car that I wasn’t gonna purchase on that day because of his great salesmanship."
"I can not praise Alex and Herjit enough and rest of the staff at the branch for their excellent customer service."
"Even though he supports West Ham, we will forgive him for that as he was outstanding."
Cons:
"The bill at the end was a bit of a mystery, but the person who gave it to me knew nothing about the details."
"Very difficult getting updates during the three long weeks the car was there."
"First time brilliant, second time brilliant, although didn’t tell me about major work required subsequently failing MOT, which led to third visit."
"Nature of the work was to replace the passenger side airbag unit. Unfortunately, when I received the car back following the work, the interior of my car had dirty hand marks all over the dashboard."
"I must have spoken to about 10 different people and each time I felt like I had to go through everything again and I really felt that nobody cared."
"Contact people in Bedfordshire to find out progress has been immensely difficult. Something needs urgently sorting out with the answering of incoming calls."
"I wonder if the attention to detail and care has gone downhill over the last few years?"
Facilities and Services
Pros:
"Their carful care and attention felt special and I was grateful for their efforts to, 'Go the extra mile.'"
"Booking was so easy."
"I love the car."
"Everything I wanted from the agreement and purchase was understood and I never felt pressured at any time through poor sales rep behaviour, as I had previously experienced elsewhere."
"I am very happy I made the switch to Mercedes and I absolutely love my new car."
"Serviced my car at Mercedes Benz of Bedford. Impeccable service, with a friendly condition report and video."
"The showroom was pristine and I was routinely offered refreshments and the showroom was very comfortable."