Mercedes-Benz and smart of Derby Reviews Summary

Customer Service

Pros:

• "Customer service team really friendly printed us the whole service history of the car without any issues."
• "Brilliant customer service from Sunny who was professional and helpful."
• "Aman showed us around the car and was very knowledgeable."
• "Exceptional service. The guys are very helpful."
• "The customer service provided by Olivia Kemp was excellent."
• "I had an amazing experience at the Derby branch Mercedes."
• "From the initial call to the dealership to enquire about a nearly new car, I was very impressed."
• "Excellent customer service as always! Olivia looked after me very well."

Cons:

• "I had booked a service and MOT using the online service. Upon arrival I was told that my appointment had been cancelled."
• "I had to wait until the service manager came to see me."
• "The service I paid for was MOT however while waiting for that I was called by MB staff and informed trust a visual inspection flagged defective windscreen wipers."
• "After sevice care wasn't very good, the car should have been ready for 4 but wasn't until 5:45."
• "Service good, however the quality of care not so good."
• "I Felt pressured into purchasing additional insurance for the loan car."
• "Staff were great all round. I was dealing with Olivia who was very helpful and ensured the car was handed back nice and smoothly."
• "Ever since doing business with Inchcape I have been left satisfied and looked after, unlike your typical garages or other Main Dealers."

Professionalism and Knowledge

Pros:

• "Aman was amazing and so very patient for someone who is not au fait with new car technology."
• "Thiva was really helpful answered all my question and I’m so glad I got the car I loved today."
• "Excellent customer service. I have recently purchased a new EV from them and amazed with service I have received."
• "I received great service by Aman during my visit at Mercedes Benz of Derby."
• "Aman Janda was a great help as a few days ago he let me drive on of their CLE’s!"
• "I was delighted with the standard of service I received from Aman Janda."
• "Booked a test drive for a GLS with David Harris. I was met by Morgan Cowell and David."
• "Fantastic service at Mercedes Benz of Derby. When my car needed some urgent warranty work doing, my local Mercedes dealer told me they couldn't see me so I booked in to my next closest - Mercedes Derby."

Cons:

• "Came to your dealership for a service ( recently purchased 4year service plan). When checked in I have requested video at the end of the service, but never got that."
• "I had to return within 5 minutes as the engine warning light came on."
• "I had to wait until the service manager came to see me."
• "I insisted the service manager attend and a 2nd opinion made. I did the save test as did the service manager and we could not conclude the wipers are fault."
• "I have bought new wipers for my EClass and I was trying to replace them in the Derby Mer Car Park."
• "Interaction with reception staff and service technicians has been excellent."
• "Great Service and experience thanks to Tim!!"
• "Ever since doing business with Inchcape I have been left satisfied and looked after, unlike your typical garages or other Main Dealers."

Vehicle Quality and Selection

Pros:

• "Vehicle also given a free health check ✔️."
• "We were shown around by a lovely lady in Mercedez. She listened to our requirements and showed us all the options available."
• "I came to look at a new car and the wonderful Jeremy came and dealt with me."
• "I was well looked after by Aman, Chris, and James and cannot fault their customer service in helping me purchase my new car!"
• "David assisted me today at Derby and was a very well mannered polite and helpful."
• "What a customer experience, just purchased my first Mercedes and only my second personal car after 20+ years of company cars and received the most helpful, honest and professional service I have ever experienced."
• "A very good experience buying a new Mercedes C 200 Exclusive Luxury car from Mercedes-Benz and smart of Derby."
• "Went to test drive a Mercedes GLA. We were being taken care of by Sian, who was terrific throughout the process; very patient and willing to go the extra mile to look for the exact car we were after."

Cons:

• "After service came back home, parked my car up on driveway and then after about 3 hours we were getting ready to go shopping and noticed scratch on my rear bumper."
• "Also, I had a tyre replaced and when I got a mile or so away the pressure indicator lit up saying the new tyre was very low on pressure."
• "The first casualty is payroll as it is the highest expense. Sales and service advisor payplans are manipulated to value the quick buck at the cost of the relationship with the customer."
• "While on the call and before I could instruct next steps the MOT was concluded and failed."
• "I have bought new wipers for my EClass and I was trying to replace them in the Derby Mer Car Park."
• "Interaction with reception staff and service technicians has been excellent."
• "Great Service and experience thanks to Tim!!"
• "Ever since doing business with Inchcape I have been left satisfied and looked after, unlike your typical garages or other Main Dealers."

Dealership Experience

Pros:

• "I would certainly recommend Mercedes Benz of Derby. They are efficient, friendly and welcoming."
• "Great dealership very different from a lot of others who don't seem to care much."
• "What he didn’t know, he checked for us. He practically me into a test drive and wasn’t too nervous a passenger."
• "Great to experience such high standards and would definitely recommend."
• "I had an amazing experience at the Derby branch Mercedes, I was well looked after by Aman, Chris, and James."
• "Aman Janda was a great help as a few days ago he let me drive on of their CLE’s!"
• "I was delighted with the standard of service I received from Aman Janda."
• "Booked a test drive for a GLS with David Harris. I was met by Morgan Cowell and David."

Cons:

• "I had booked a service and MOT using the online service. Upon arrival I was told that my appointment had been cancelled."
• "I had to return within 5 minutes as the engine warning light came on."
• "I had to wait until the service manager came to see me."
• "I insisted the service manager attend and a 2nd opinion made. I did the save test as did the service manager and we could not conclude the wipers are fault."
• "I have bought new wipers for my EClass and I was trying to replace them in the Derby Mer Car Park."
• "Interaction with reception staff and service technicians has been excellent."
• "Great Service and experience thanks to Tim!!"
• "Ever since doing business with Inchcape I have been left satisfied and looked after, unlike your typical garages or other Main Dealers."