Mercedes-Benz of Northampton Reviews Summary

Customer Service

Pros:

• "Very good customer services with a very nice handing over process - car is covered by a black Mercedes cover and is unveiled when the paperwork is done and keys are handed."
• "I was given a fair part exchange rate on my current vehicle and everything went according to plan."
• "Alex, the sales man was very nice and very helpful. He explained everything to us and he gave us the opportunity to have a test drive."
• "Hakim Boutrab was great. He found us our lovely car. Very good communication. All the process had been smooth."
• "The guy I met upon arrival was polite, courteous and totally professional."
• "Joe Clarke at Northampton Mercedes... deal was done swiftly and efficiently."
• "Geoff has been absolutely fantastic with helping me sort my car. Super helpful, explained the process well, quick to respond to any questions."
• "I was seen by Lewis Gunn who certainly supplied a 5 star service, he ensured that everything was ready on my arrival including the courtesy car."

Cons:

• "The people working there lie, cheat, stretch the client for money, and above all, do not do the service."
• "Would give 0 stars if possible. Tried to call 4 times (on three separate days) to talk to the service department. Every single time, been reassured that I will get a call back, never received one."
• "Service above and beyond. We were on our way to France for a very important personal holiday and our B180 suddenly went full Christmas tree at junction 18 of the M1."
• "What can I say about Joe Clarke at Northampton Mercedes? I saw the car I wanted on the website and got in touch."
• "I bought a car in August, I wanted everything on it, after working hard for years I wanted to treat myself, I was told the car I was getting couldn’t be specced out any higher."
• "I am extremely disappointed in this branch. I put a deposit down this morning on an approved used car at a not so small price of £34000."
• "I took my car in for service/MoT and was greeted by a very polite and friendly member of staff."
• "My £35,000 2014 Red Mercedes S class ( KE64 LPA) was purchased online and delivered in a filthy condition with numerous faults."

Communication

Pros:

• "I’ve realised today that the parcel shelf is missing so I’ve sent an email to the salesman, hopefully I’ll be updating this review positively."
• "After few days I had a phone call as well from Alex just to check if everything was alright with the car."
• "The manager in the service team has really built a great team credit to her also. Thank you again for everything."
• "I received updates via video on the progress and it was cleaned inside and out when I picked it up. Staff were pleasant and professional."

Cons:

• "I waited the majority of the afternoon for the person that I spoke to reply to me. In the end he finally contacted me by email to say that the car was actually sold the day before."
• "I chased every week for almost two months, being fobbed off with, 'I will get your service advisor to call you back' without ever hearing anything."
• "When asked none of the front of house staff knew what the official complaints procedure was."
• "Emails to the team remain unanswered, and there seems to be a fundamental breakdown in communication within the service team."
• "Booked c class here for A service, after the inevitable and inexplicable wait for any attention, dropped car off and took hire car."