Westbrook Vets Reviews Summary

Staff Professionalism and Care

Pros:

• "Everyone seems lovely & I am looking forward to building a relationship with a vet, rather than seeing a steady stream of different vets."
• "The receptionists are amazing and so friendly. Taking all our needs and wants first hand, very professional with a homely feel."
• "The best team of vets, nurses and reception staff anyone could ever ask for."
• "We were treated as human beings rather than just paying customers."
• "I have brought my cats to Westbrook vets since they opened. One of my cats has a longstanding condition and she has been so much better under their care."
• "I was very anxious before the procedure but they answered all of my questions and concerns."
• "Reception were warm and friendly and Abbie the vet was wonderful."
• "Kind, knowledgeable staff and we got answers that we trusted and a clear helpful plan."

Cons:

• "Just hope it keeps up this level of service, as been to a vets previously that was great to begin with, but over time, got worse."
• "The vets are all lovely though have had conflicting diagnosis."

Emergency and Specialized Care

Pros:

• "The kindness and expertise of Rhys and Abbie, the veterinary nurses, all of the veterinary assistants, Kelly and the whole reception team, made a really, really difficult time more bearable."
• "Whilst waiting for a calcium level check in the bloods we were sitting behind reception to not stress mum out - they were in the middle of morning surgery and had a chemotherapy treatment going on in the back."
• "Fantastic vets. Office staff very helpful and well informed."
• "I had to visit with my dog yesterday after he managed to steal cake containing sultanas. On phoning, I was given an appointment within the hour."
• "Our dog had to go yesterday, and was warmly welcomed, and the vet took her time to examine her and answered any questions I had."
• "We had total confidence in this treatment and Sydney is doing great. It’s quite a daunting process of aftercare but we were reassured by Rhys and could ring for advice if needed."
• "Rhys did a thorough examination of Dexter and spent a significant amount of time with me discussing different treatment options."
• "The vet took her time to fully explain what was involved and although Beau was nervous I happily left her in their care."

Cons:

• "We had to reach the decision to put him to sleep at the out of hours vet the following night."
• "I needed to have my cat looked at due to being listless, rang and was offered a morning appointment the next day after an initial review based on info from me."
• "Had to take my dog to this vets due to an injury. Every member of staff were lovely and caring. They even stayed after closing to operate and stitch her up."
• "Finally had to say goodbye to my 15 year old Collie George, thanks to Abbey and the team I did manage to keep him for a few months longer than I thought."

Consistency and Familiarity with Vets

Pros:

• "Everyone seems lovely & I am looking forward to building a relationship with a vet, rather than seeing a steady stream of different vets."
• "It’s so good too that I get to see one of just 2 vets when I go; at the previous vet, it was someone different every time."
• "Westbrook vets is how I remember our vets used to be, seeing the same 2 vets each time, and not seeing a different one at every visit."
• "This was our first visit with one of our bulldogs. We chose Westbrook as we had heard great things about them and we really wasn't pleased with the way our previous vets had treated our bulldogs."
• "I’m confident Ivy will receive excellent care. Reception staff were lovely too. I am extremely happy I moved to this vet and highly recommend them."
• "We are new to Westbrook Vets and first impressions last. Our sighthound had bad experiences at our previous vets to the extent he needed to be dragged. He was very relaxed in Westbrook, walked in calmly to see Abbie."
• "I love the caring nature of everyone in the practice, from the minute you walk through the door."
• "Refreshing change from the larger practices. Service was brilliant especially for first thing Monday morning requested appointment."

Cons:

• "We had to reach the decision to put him to sleep at the out of hours vet the following night."
• "The vets are all lovely though have had conflicting diagnosis."
• "Finally had to say goodbye to my 15 year old Collie George, thanks to Abbey and the team I did manage to keep him for a few months longer than I thought."
• "Thanks so much for the excellent care you gave to Percy on Saturday. Although we were a drop in on the way back from our walk just as you were heading off to the Daresbury practice."