Address: 5 Club St, Boothen, Stoke-on-Trent ST4 5RQ, United Kingdom
Phone: +441782413415
Rating: 4.7
based on 127 reviews.
Staff and Service
Pros:
"Great service and very caring towards my friends pet during and of life they tried everything possible and treated her with dignity and respect and gave us time with her to consider options and then to grieve no rushing us out."
"The people of the pdsa do not get enough credit for what they do, without these wonderful kind people doing an amazing job helping our pets out to the best of their abilities and helping us owners out in time of need we would be in a big mess."
"Great place with lovely friendly staff."
"Exceptionally clean and staff are polite friendly efficient and ALWAYS have your pets best interests at heart."
"All the staff involved were very kind."
"Absolutely fantastic, went online for a callback they got back to me within 15 mins and saw the vet within the hour, the vet was brilliant she gave my cat a thorough examination and talked me through it all."
"The staff at the Pdsa stoke are so helpful and friendly nothing is too much trouble."
Cons:
"However they seem to only give your pets a cursory glance and not look into the main issue you tell them about."
"No dentistry now due to covid, my poor wee doggy is in pain, having to give her paracetamol daily."
"Registered my dog..but when he needed emergency treatment and surgery which they couldn't do..wouldn't help me with the costs and I was basically told on the phone to euthanise my dog as vet bills were £4000."
"I was not happy how the receptionist took him out of my arms, just slumped him on the floor then grabbed him by the scruff of his neck to pick him up."
"The woman on the front desk at Stoke PDSA has no respect or manners, rude arrogant, dismissive, talks over you."
"Most staff are so rude and unhelpful and didn't give me the right information regarding my pet."
"The hospital itself is great but one of the women on the reception gets the rude and abusive award for the way she talks to all the customers when she's asking for donations."
Facility and Accessibility
Pros:
"The building was clean and well laid out. Easy access, car parking and toilet."
"Also it was Spotlessly clean!!"
"The PDSA pet hospital in Stoke is a modern building with adequate on site and on street parking. Inside it is bright, airy and very clean."
"The place is clean and clearly divided for the different animals."
Cons:
"Friendly staff ..but very busy and noisy."
"Not happy was told on Monday I could come up at any time this week from 8:30am to get some pills for my very poorly dog I come on Wednesday and there’s a note on the door that they are doing staff training til 11AM!!"
"The waiting room was absolutely stinking of dog, and feaces/poo, as it appeared the floor had just been cleaned."
Communication and Support
Pros:
"Wait time can be long but you are informed every step of the way."
"Phoned for an appointment for my furbaby who was presenting with bladder problems. Managed to get an emergency appointment within the hour."
"A short wait, quicker then my wait at my own g.p surgery, even though waiting room was full."
Cons:
"If you are able to use this service I think that you should have a better way to actually speak to a real person rather than just filling in the form, waiting for them to reply within 5 working days."
"Impossible to contact a human being other than by visitation, no response to email or phone messages."
"Unable to access on line. Impossible to speak with a person."
"extremely dissapointed. we were turned away with our cat since we were ineligible ( we are NOT on benefits of any sort ), even after we specifically said we will pay for the visit."
Financial Aspects
Pros:
"I left a £47 Donation the first time and a £20 Donation the second time, to say Thankyou for their Support and Kindness!!"
"Most excellent vets for people on a low or no income."
"If financially you struggle to keep your pet they are fantastic, and I would recommend them to anyone who meets their financial criteria to use their fantastic service."
"They rely on the kindness of others donations so they are able to do their job."
Cons:
"Got asked to make a donation as soon has i got to the desk then got asked again very loudly after consultation in the waiting area."
"Also kind of cheeky asking you to pay your contribution at the beginning then asking afterwards to pay separately for the medication."
"Not helpful at all as they don't do vaccinations at the moment so how do people like me afford to get my dog vaccinated."