Address: 658 Vale Park Dr, Aylesbury, HP20 1DH, United Kingdom
Phone: +441296487977
Rating: 4.5
based on 99 reviews.
Staff and Service Quality
Pros:
"They treat each Pet as individuals, not just another case."
"Very friendly vet, were met outside and after having an examination my dog was brought back out to me and her problem explained thoroughly."
"I cannot praise the staff enough .. everyone from reception, nurse and vets."
"Everyone at Companion care is always really friendly and helpful and explain everything really well they care about both my pet and myself."
"The whole team has shown an incredible amount of care towards my rabbit, my fiancee and myself."
"The reception team were great explaining the plan which I registered for there and then."
"The vets have been kind, professional and explain what's happening really well."
Cons:
"Dreadful experience this weekend. Appointment at 2.15 got seen at 3. Vet had no idea dogs breed or had read the notes from the visit the previous week regarding ear infection in dogs ears."
"Over half an hour late being seen."
"Had a 6pm appointment for annual jabs for my dog, at 6.45pm I left as I hadn't been seen and my dog was getting stressed, no apology, no call to rebook nothing."
"If you are looking for professional butchers, here is the perfect place to bring your pet."
"The vets here could honestly not care less."
"This practice is driven by money, doing unnecessary tests and not providing the joined up care that my pets deserve."
"One of my dogs given treatment that wasn't asked for and they tried charging me for it."
Facilities and Accessibility
Pros:
"Especially during the pandemic I was impressed with the system they put in place, as well as the social distancing."
"Place clean and welcoming."
"The location is great too, close to home with ample parking."
"There's something about the reception and breakout spaces that make this place the future of companion animal care."
Cons:
"Only slight downside is the smallish waiting area for the amount of owners and pets waiting."
"Couldn't get into my appointment. Expected to sit outside in the freezing cold ringing every 5mins to ask if there was room."
"Only feedback is waiting area- great to have the 2 metre stand in line stickers but needs to have a clear exit point to avoid people leaving reception walking back past people cueing as you can not socially distance and it was a bit of an unclear issue for all."
"One line to cue and one line out would be good so people don't have to pass others waiting down tight isles."
Communication and Customer Care
Pros:
"The vet was very understanding and listened to my concerns and explained clearly what the options were."
"I got phone call updates from the vet about what was going on with him, and the pricing was fully explained before anything was done."
"Receptionist, Joy, is friendly, professional and immediately makes you feel welcome and at ease."
"The receptionist Joy was so helpful and understanding when I first rang."
"The staff were friendly and helpful when I had questions."
"The vet was very kind and knowledgeable, also put my pet at ease."
"The receptionist was outstanding in her explanations which were very clear and to the point."
Cons:
"No apology for lateness and then reception area was clueless thought I needed to wait for meds when they had already been administered."
"Not very happy with reception as they told me for a second time that my dogs health plan had been cancelled."
"Also when I managed to get through to your reception in order to cancel the 2:30 appointment the woman on the reception desk wasn't very sensitive to the fact my pet had just died."
"Charge for things your pet hasn't even had. Push sales of unnecessary products and lie about laws to do so."
"My only negative comment would be a little lack of professionalism by a vet who had not seen my pet the previous day."
"I called the day before to explain the issue, the Receptionist really listened and was very kind."