The Bear Reviews Summary

Accommodation

Pros:

• "Our room was fantastic. Large and spacious with a massive bathroom, all spotlessly clean."
• "The bedroom we had was a barn/stable group of rooms. Very clean and felt / looked new and nice and warm."
• "We had a lovely room away from the main hotel, with a balcony overlooking a stream."
• "The room named 'Anne of Cleves' was lovely and spacious with plenty of plug sockets & USB points."
• "Our room was lovely, it felt like it had been recently refurbished."
• "Lovely spacious room with a balcony and a large shower room."
• "The riverside rooms, looking out directly onto the river are lovely and comfortable."

Cons:

• "Noisy room - not double glazed and next to main road through Hungerford."
• "The room was conjoined with another and the person next door was loud into the night stopping me from sleeping til very late."
• "The room could have done with some coat hooks and a safe."
• "Rooms are not cleaned properly still bits of rubbish from previous guests."
• "The room, although lovely, was next door to a store room? or something that was accessed regularly."
• "Despite having requested a dog free room, the rooms I was offered smelt strongly of dog."
• "Just a little noisy on main road."

Service

Pros:

• "The service was absolutely incredible."
• "Both restaurant service and bar service outside is very good."
• "Very friendly welcome and good service."
• "The staff were attentive, friendly and smiley."
• "Staff were friendly and helpful."
• "The service couldn't have been better; attentive and helpful and efficient."
• "Service was good and staff very attentive."

Cons:

• "The service in the restaurant was terrible, times when there wasn't a member of staff around, appropriate 15mins at one point, drinks never arrived."
• "Service was slow, the manager was quite flippant over a couple of things we raised and the food was below standard."
• "Service was very, very slow."
• "The service was slow and food not worth the wait."
• "Service at breakfast not so good on the first day."
• "They needed more staff, as lots of people still hadn't had their dinner by 10pm!"
• "Arrived this evening with friends for dinner. The service was very slow eventually managed to order after 15 minutes."

Food Quality

Pros:

• "The food was very good and the children's menu was very thoughtful."
• "All meals served were delicious."
• "Food was top notch and environment very comfortable and clean."
• "Food is very good and very well priced."
• "Food was quality and the location pleasant."
• "The food was amazing."
• "The food was delicious, we were well looked after by staff."