Owl Hotel Reviews Summary

Food Quality

Pros:

• "The Sunday roasts were absolutely gorgeous and we finished off with a chocolate dome each."
• "The food looked great and the portion was just right for the children."
• "the home made food was really good"
• "The food was delicious and great quality."
• "Food is great - very good quality and tasty."
• "The food quality was excellent"
• "Great food, great portion sizes, and deliciously cooked."

Cons:

• "The food was appalling."
• "Meals warm not hot."
• "The hunters chicken was dry and the mash for the steak and ale pie looked like it had been sat there for ages."
• "Very disappointed in quality of the food today not up to what we were expecting."
• "The steak was supposed to be medium, it chewy and rare and certainly wasn’t cooked to the standard a ribeye should be."
• "I ordered sweet potato fries with my meal which came out burnt"
• "Food portions are very small, I had the Halloumi kebab and there was literally 3 tiny chunks of Halloumi on."

Staff Service

Pros:

• "Staff were so friendly and helpful and although we were the last ones to go there was no pressure to leave."
• "The staff where attentitive courteous and friendly."
• "Staff were friendly and welcoming."
• "The staff were young and attentive"
• "the staff are always polite and friendly"
• "The staff were very friendly, polite and professional."
• "Staff very friendly and efficient."

Cons:

• "Staff not very attentive especially when you arrive and do not look very professional in their clothes."
• "Staff never came to see if our meals were ok or interacted with us at all after paying at the bar."
• "Not one member of staff came over to ask us how our meal was."
• "Felt staff were more interested chatting to each other at the bar."
• "the staff member behind the bar just looked at us standing at the check-in section, got her drink and walked away"
• "A member of staff was also not very professional, we could over hear him after making a request and he was very abrupt"
• "The staff were disinterested."

Value for Money

Pros:

• "The price was also very affordable."
• "Good quality food, perfectly cooked and value for money."
• "Very good value for money."
• "Reasonably priced I will definitely be visiting again."
• "Price wise was £60 for two people 2 courses and 2 alcoholic beverages which we thought was very good value for money considering the standard of the food we ate!"
• "Good value for what you got."
• "Good food and good value."

Cons:

• "Very over priced."
• "Drinks slightly expensive."
• "The wine at £8 a glass is vastly overpriced."
• "Not impressed considering they wanted to charge £11.85."
• "Price seems to have jumped up a lot since the refurbishment."
• "Add a couple of soft drinks and you are looking at £40."
• "Expensive for a frozen pie and instant mash potatoes"

Accommodation

Pros:

• "The room was very comfortable and we had a good night's sleep."
• "Our room was located round the back so the room was cool and quiet."
• "The hotel room (#1) was large, but warm, so the fan was a welcome addition."
• "The rooms where clean and very comfortable for our overnight stay."
• "Large comfortable room with kingsize bed."
• "Nice hotel, good sized room and lovely and clean"
• "The room was clean, bed was comfy."

Cons:

• "TV had some kind of voice over on every channel."
• "Bedroom l.e.d lights didn't work."
• "No complimentary shampoo or shower gel unfortunately."
• "Cons- Small room, drainage prob in shower and sink, toiletries not restocked, no moisturiser."
• "Lack of heating in the room, no hot water for the shower, toilet didn’t flush properly."
• "The water tab, the shower head were full of encrustation"
• "Let's start with bed. We lifted the blanket and saw a lot of hairs"