Address: The Glass Yard, Sheffield Rd, Chesterfield S41 8JY, United Kingdom
Phone: +441246239307
Rating: 4.9
based on 214 reviews.
Customer Service
Pros:
"They really really care about you and your wedding day being the best it can be and you can tell that when you speak to the staff."
"Lois was fantastic. So patient, kind and honest."
"The staff were polite and helpful."
"Everyone was so warm and welcoming."
"The ladies at Nora Eve were knowledgeable, polite and friendly and not pushy at all!"
"The staff were very patient and very knowledgeable."
"Thank you so much to Nora Eve for there superb customer service! Your team are very helpful, friendly and welcoming."
Cons:
"They were extremely rude and unhelpful on the phone and do not listen to the customers point of view at all."
"I have never experienced such a bad record of customer service, a lack of care and consideration and blatant rudeness."
"When I did meet ‘Linda’ she was rude and didn’t let my bridesmaid take a look in a mirror at what the dress looked like."
"Not very professional in my opinion and again just trying to brush it under the carpet not even an apology...seems they only allow positive comments."
"Nora Eve took no responsibility for what happened, no money back and no apology."
"At no point we’re any of my family offered a drink of any sort or even an additional chair! My Mum sat on a chair with my 13 year old the whole time."
"I was then made to feel like it wasn't them that had done it and also had to travel back later on that evening to collect my dress once the marks had been removed which completely ruined the evening before my wedding."
Dress Selection & Quality
Pros:
"Also Nora Eve has a wide range of dresses from different budgets and I was able to get my perfect dress within budget!"
"The girls really knew what style would suit me and found me the most perfect dress."
"They have a large range of very beautiful dresses and accessories."
"The boutique has some gorgeous dresses and is beautiful inside too."
"The dresses are all so beautiful and I was so pleased to find my perfect dress thanks to Jenna!"
"The selection of dresses is amazing and at reasonable prices."
"All of the dresses were in outstanding condition."
Cons:
"Unfortunately when my actual dress arrived in store in my size (size 6) it looked and felt like a completely different dress."
"The only problem was the in-house seamstress. Very poor handy work for the price."
"The straps had had fabric cut off them, the stitches were messy, the edges were fraying and the inside stitches looked as though they'd been ripped."
"However, 3 bridesmaid dresses which were also bought from this shop which were due to be altered to fit, 6 weeks before the wedding at the fitting the seamstress told us she could no longer do the alterations and we'd have to find somewhere else...it was like once we'd paid for and picked up the dresses they were no longer interested."
"Bottom line, there are plenty of other bridal shops in the area who continue to provide great customer service even after they have your money. This isn't one of them."
"I still feel if I had known my dress had looked so different in just a couple of sizes smaller I would of definitely chosen a different dress."
"Beautiful dresses just be careful if you need alterations etc make sure you have a back up plan."
Shopping Experience
Pros:
"I would also recommend the store as the only place you’d need to go to find your yes dress!"
"Could not recommend enough🤍"
"They turned what has previously been an uncomfortable task into the most enjoyable and special experience."
"100% would recommend Nova Eve to any bride to be."
"Wow what can I say about this fabulous place!! What an absolute treasure of a shop, the most beautiful vast selection of dresses, and the minute you walk in the door you know you have stumbled on somewhere special!"
"The girls go above and beyond to make you feel special."
"Everything about the experience truly was first class, a memory I will treasure forever."
Cons:
"It has been an horrendous experience and i would never advise anyone to buy from them."
"I felt limited to what I was allowed to try and told the first appointment was just to get a feel."
"Right from the start of the appointment, I felt like we were rushed in and out of the available dresses."
"I was promised a call back about this and never heard anything so I feel really disappointed, which is what brought me to write this review."
"The staff were helpful and considerate, although I do think they have a nerve charging £10 for a dress cover!"
"At no point we’re any of my family offered a drink of any sort or even an additional chair! My Mum sat on a chair with my 13 year old the whole time."
"I was then made to feel like it wasn't them that had done it and also had to travel back later on that evening to collect my dress once the marks had been removed which completely ruined the evening before my wedding."