Zizzi - Liverpool One Reviews Summary

Location & Atmosphere

Pros:

• "In the middle of the restaurants in the top floor of Liverpool One shopping centre, this place is great to eat outside on a warm day."
• "The location is very nice and the place is clean and tidy."
• "Brilliant location right in Liverpool one, next to all the other eateries."
• "The restaurant has nice clean decor and feels really relaxed."
• "The atmosphere was great and we did not wait long for a table either at such a busy time."
• "A cosy atmosphere and good food."
• "A peaceful and enjoyable atmosphere."

Cons:

• "The restaurant feels too small for the amount of tables in there."
• "Just not an overall good atmosphere."
• "The restaurant however was very disappointing. Tired decor, way too bright lighting, not a comfortable place to eat at all."
• "The food was ok, but we were sat in a position that was like Piccadilly Circus! Staff and customers constantly brushing past us."

Service

Pros:

• "The service we received was amazing! Both waiters who served us were friendly and welcoming."
• "Managers were super nice about rectifying an issue so all in all top marks."
• "Very friendly engaging staff, good service and a cosy environment, even in this rather large space."
• "Service was good, prices a little on the high end but nothing offensive."
• "Brilliant table service, brilliant atmosphere."
• "Food and service was great. Our server was great with the kids."
• "Visited Zizzi today & received a great customer service. Wait staff were friendly, attentive & knowledgeable on their menu."

Cons:

• "No customer service at all. Been inside for 15 minutes and no one approached to take the order while the restaurant was half full."
• "Our waitress then vanished and it took 15 minutes to take a drinks order."
• "Service was slow while servers stand around doing nothing."
• "Service very slow, took them half a hour just to be ask if we would like a drink, then another 15 mins to get drinks and take order."
• "Absolutely despicable! After a 20 minute wait before me and group where even offered a beverage, we found that almost all of our food choices were off the menu."
• "Service was very slow. 40 mins between starter to main."
• "Service here is rubbish, took me 10 minutes waiting in a tiny entrance area, still didn’t come so I entertained myself before coming back in John Lewis."

Food Quality

Pros:

• "Lovely dining experience for anyone who enjoys an Italian menu."
• "Food good as always apart we got something else for starter but we're too tired and to hungry, so forgiven as was extremely busy."
• "Food arrived fast and was very tasty and perfectly cooked."
• "Garlic Bread with cheese was amazing, lovely with Balsamic glaze for dipping, the lamb meatballs with Pasta was really tasty, lots of garlic!"
• "Always good at Zizzi, Rustica pizza recommended, mine was almost a full English breakfast pizza with egg, cooked ham, mushrooms and tomatoes, no black pudding."
• "Our food was absolutely delicious and was really well cooked."
• "Food was amazing. The smores chacuterie was the best dessert I ever had!"