WED2B Nottingham Reviews Summary

Customer Service Experience

Pros:

• "Tazmin..who cares about your dress and your day, ask more than appropriate questions and pull the right dress instantly."
• "Lucia and her trainee, were amazing... answered all questions and was so polite and funny."
• "I had help from Lucia, she was kind, knowledgeable and filled me with so much confidence."
• "Straight off the bat when I walked into Wed2b Nottingham I was greeted with smiles and such a lovely atmosphere."
• "The person who helped me was amazing, there was no pressure and opportunity to try on different things."
• "Lucia was so so SO helpful and unbelievably patient with me."
• "Katrina who was brilliant throughout and was every helpful in helping me pick the perfect dress."
• "Lucy was so friendly and gave me some good advice regarding my style and needs."

Cons:

• "A store colleague packed away my underskirt in a size small when I had tried on and requested to buy a size medium."
• "Unfortunately not a great experience for our first time bride as we had an "new" inexperienced host, very flat consultation, no enthusiasm to upsell/jack up."
• "Visited this weekend and couldn't have had a worse experience. Not offered a robe or anything for any type of dignity between trying dresses."
• "It was very impersonal. Choosing the dresses part was lovely and exciting. I do understand that you have to wait your turn for a cubicle but the waiting your turn part was awful."
• "The staff were nice and helpful as helpful as they could be. but the dresses were very limited."
• "I was disappointed if I am honest. I am a curvy lady but happily a size 14/16. I thought the wedding dresses in my size were not very pretty."
• "Unfortunately my friend is a mature bride and we all felt that the assistant could of been more helpful. She was young so could of been lacking experience."
• "The only downside was having to stop trying on dresses when other customers arrived and sit waiting for over an hour to continue."

Dress Selection and Quality

Pros:

• "I only tried on 4 dresses and it was the second dress that I walked away with, no pressure to buy."
• "We were told we could browse the dresses while we waited, Lucia pointed out where the dresses were in my size range."
• "Straight off the bat when I walked into Wed2b Nottingham... The first dress I tried on was almost perfect."
• "I wasn’t sure what I wanted so picked a few different ones to try, not thinking I was going to like any of them that much. I ended up falling in love with the first one I put on!"
• "There are so many beautiful dresses at really reasonable prices compared to elsewhere I had looked."
• "Absolutely amazing experience!... The manager was lovely, explaining how the store works etc, really kind and approachable."
• "Really recommend wed2b, all the staff were lovely, especially Evie, I was very nervous and didn’t know what style I wanted exactly, she took her time and helped me chose what would look best."
• "The dresses are beautiful and the prices are very reasonable! Thankyou so much. :)"

Cons:

• "The dress is absolutely stunning. The only thing was it was difficult to find."
• "A store colleague packed away my underskirt in a size small when I had tried on and requested to buy a size medium... By the time I noticed, I contacted Wed2b who said there wasn’t anything they could do as it was past the 14 days."
• "Visited this weekend and couldn't have had a worse experience... The dresses were broken so we couldn't even get an idea on size or how it will look as they didn't zip."
• "The staff were nice and helpful as helpful as they could be. but the dresses were very limited. I'm a very modest person but every dress I was shown showed my breasts or my shoulders."
• "I was disappointed if I am honest. I am a curvy lady but happily a size 14/16. I thought the wedding dresses in my size were not very pretty but did see some lovely ones in a size 10."
• "There's a large collection of wedding dresses while there is a comparatively small amount of bridesmaid dresses with very few different styles."