Embassy of Germany Reviews Summary

Embassy Efficiency

Pros:

• "True example of German efficiency, very polite staff over all a good experience."
• "Top notch service from the security officers to the front desk and to the counter. 100% friendly and very efficient."
• "Every single time the guys there have been super friendly, efficient, kind and helpful - in emergencies well beyond the call of duty."
• "Very organised, as expected. Very friendly service."
• "The best consular/embassy experience you can get. Extremely grateful to people who work there."
• "Appointments were smooth and security staff was professional."
• "Very efficient for passport renewal, appointment took place exactly for the time specified."

Cons:

• "Germany however is stuck in the dark age, asking for appointments at the embassy, fees, signing from a consulate, sending requests per mail to Germany and waiting for the document to arrive by mail."
• "The embassy was REALLY UNHELPFUL and given incorrect information."
• "Impossible to get through to. Tried ringing multiple times this week and last have spent approximately 30 minutes to an hour on hold each time."
• "Next appointments are available in 1,5 month."
• "What is happening? You do expect something like this from non efficient embassy's! How can someone know that they have to book and appointment 6 months in advance for a new Passport!!"
• "Pretty harrowing experience. Arrived 15 mins early for my appointment and had to wait 45 mins outside in 3 degree rain and wind to clear security."
• "This embassy is an example of inefficiency, inflexibility and rudeness, with the charm of a mid 80s east-block rail station."

Staff Conduct

Pros:

• "The staff went above and beyond to help me and I felt very welcome."
• "I was at a counter talking to a nice lady inside, who recalled my information on their PC."
• "The female staff at the guichets are really helpful and friendly and would deserve a 'good' if not 'excellent' rating."
• "The staff there are polite and no issue is too big for them to manage."
• "All the staff are very friendly and helpful."
• "The staff were very friendly and nice."
• "Staff are very helpful and friendly. They speak both German and English."

Cons:

• "The embassy was REALLY UNHELPFUL and given incorrect information."
• "The staff over the phones are always at the extremity of rudeness."
• "A nightmare & an ABSOLUTE insolence! Letterbox Company - mentality!"
• "Absolutely Disappointed and Disgusted by the lack of interest to Help Or Consider the Damage, The time waiting for a Passport for Our Daughter."
• "Some of the male staff at the reception inside are EXTREMELY rude!!"
• "Never expect to get a helpful answer from them."
• "I was absolutely appauled by the security guard who was working there at the time. He came across very rude and ignored me for around 10 minutes."

Appointment and Processing Time

Pros:

• "Attended the embassy to renew my Passport. I arrived an hour early and was let in immediately as there was no queue."
• "I got there around 9:30am, and my number was called out in less than an hour."
• "After applying and being told my D-visa could take up to 3 months to be ready, I was also pleasantly surprised by the 1 month wait whilst it was processed and 2 day postal wait."
• "All in all, I spend exactly 37 minutes in there."
• "Applied for a German passport by descent. Got an appointment and my new passport in the space of a few weeks."
• "Passports renewal for two kids took no more than 20 mins."
• "A huge thank you to the German Consulate for processing my customer's visa application within 2 days."

Cons:

• "Next appointments are available in 1,5 month."
• "What is happening? You do expect something like this from non efficient embassy's! How can someone know that they have to book and appointment 6 months in advance for a new Passport!!"
• "5 weeks waiting time..."
• "The earliest appointment were available was September. Absolutely ridiculous."
• "Waiting 3 months for a Passport appointment is the norm, so book at least a year in advance."
• "Their line queue system needs updating since there is no queue music to inform the caller that you are in hold."
• "The creation of the passport(s) itself after the appointment then can take up to 8 E I G H T further weeks (!)"

Facility and Accessibility

Pros:

• "Also a big plus is that there's air conditioning in there. Perfect for a heatwave."
• "Very organised, as expected. Very friendly service."
• "The consulate has lockers for those who have backpacks/bags containing electronics."
• "The security guards did their job properly and were polite too."
• "Easy entry. There is a big taff security guy but very cool."
• "My point of view, the German Embassy is clean and tidy."
• "Was very impressed with the speed, efficiency, and friendly staff, I have dealt with."