High Commission Of The Republic Of Cyprus & Consulate-General Reviews Summary

Customer Service

Pros:

• "Considering these limitations they do an excellent job and I am delighted with how I was handled."
• "Maria Kaoulla was very helpful, supportive and I think went the extra mile."
• "Thank you very much for your help a credit to the consulate."
• "The gentleman was friendly, smiling and helpful."
• "The Cypriot diplomatic staff were friendly, knowledgeable, respectful, responsive, efficient, attentive, professional, understanding, well mannered, well prepared."
• "Eleni Dionysiou was very helpful and friendly during the process."
• "All the staff were very helpful from start to finish and made the process very easy."

Cons:

• "The booking system is just shockingly terrible!"
• "A rude and unhelpful call today, relating to travel document details."
• "No one replies emails. No one pick the phones…"
• "Horribly rude and disgusting employers as well as make your life a living hell when asking for the simplest task."
• "He was very rude and unapologetic towards myself."
• "Been phoning for 3 days now not once have my calls been answered."
• "Absolutely awful service extremely rude over the phone."

Facility

Pros:

• "The high commission and consulate is clean, tidy, spacious, modern, bright and sleek."
• "They were not bad. Okay they took hours to do a five minute job but at least the place was icy cold and air conditioned on a boiling hot day outside."
• "Process took less than 30 minutes."

Cons:

• "An exceptionally badly run operation."
• "It is absolutely RIDICULOUS and unacceptable how useless and unhelpful this office is."
• "So sad to see representatives of a whole country be so disorganised."
• "Very difficult to get an appointment with their ridiculous on-line booking."
• "Booking an appointment is NOT user friendly."
• "Went to get some papers stamped and the man on reception was very rude and unhelpful."
• "Only the gentleman in visa is polite and helpful."

Communication

Pros:

• "Also note, put your mobile number on the form. They will text you an update."
• "They responded to me in minutes and have been extremely helpful."
• "The website was clear with appropriate advice."
• "The website was very clear and email responses were swift."
• "They send a text on your phone when they issue the renewed passport."

Cons:

• "They cannot be bothered to answer their emails...such poor communication...shambles."
• "Their website is meant to be new but it is worse than any website from the early 90’s."
• "No response to emails. Sent a reminder after a week. No response."
• "I have had no replies to any of my emails or calls about the status of my application."
• "It was a waste of my time as the website was not clear as to which form was the correct one to complete and what was required."
• "Worst service EVER. They don't pick up the phones they actually hung up and some options on the phone take you round in a circle."
• "No one answers the phone, no reply on emails poor customer service."